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Consumer Electronic Technician/Customer Service

3 months ago

Naples, United States ubreakifix NaplesNorth NaplesSouth Naples Full time
Job DescriptionJob DescriptionBenefits/Perks
  • Competitive Compensation
  • Career Growth Opportunities
  • Training/Certification on-the-job
  • Monthly sales commissions

Job SummaryuBreakifix is a national franchise with three locations in the Naples/Collier County area and we are seeking experienced consumer electronics repair technicians. We repair all models of cellphones, smartphones, computers, game consoles, TVs and electronic devices.   Your job requires you to greet customers cordially, troubleshooting and providing accurate diagnostics on customer's devices, executing a high-quality repair per OEM/Partner standards and returning a fully repaired, like-new device back to the customer and then recommending products and services to help our customers. This requires you to know and understand the check-in and check-out procedures and ability to run the cash register and create workorders. You will be required to study and pass Google and Samsung Technician certification testing requirements within 6-8 weeks. 

Here at uBreakiFix, we remain confident that we are the best at what we do because of our customer's continued loyalty and positive outward commentary to their respective community. Our trained technicians are able to repair customer's iPhones, Smartphones, iPads, tablets, computers, video game consoles, and other electronic devices while maintaining manufacturer standard quality and functionality.
We are authorized Samsung and Google service warranty centers and Apple Independent Repair Provider and all our technicians are required to to receive continual electronics repair training to stat up-to-date with our partner's requirements.  We are also the authorized insurance repair centers for multiple insurance companies and vendors including Asurion and we are able to do OEM repairs for iphone and ipad products. 

Job Purpose: 
Serves customers by providing the best solution and experience for their technology repair needs. 

Our customer's continued positive feedback and referrals have allowed uBreakiFix to become one of the world's leading electronic device repair companies, allowing us to continue to spread our commitment to excellence to communities all over the country Whether it's a shattered screen on your phone or an iPad that won't charge, let your local uBreakifix take a look at it. We aim to exceed your expectations, and in doing so, are able to offer a 90-day warranty on all services and repairs- let us show you what we can do Don't hesitate to visit one of our many repair locations today, where you will be sure to find the most affordable and reliable services in one stop  Some of our work requires going to customer's homes and repairing phones and computers in our RemoteTech van on site.

Minimum requirements
  • Previous 1-3 years experience as cellphone/computer repair technician
  • Sales experience a plus
  • Strong troubleshooting and analytical skills
  • Strong written and verbal communication skills
  • We are a drug-free workplace
  • Proven ability to learn new, required skills to ensure the best possible customer experience
  • Basic computer skills
  • Strong organizational and time management skills
  • Great attention to detail
  • Ability to work well with others in a small, close-knit team
  • Ability to study and become Samsung, Google and Asurion certified
  • Current FL driver license and reliable transportation
Tasks and Responsibilities
Ensure that customers have an enjoyable experience by providing superior customer service and in turn creating promoters of the brand
  • Assist customers from the initial check-in process all the way through to the completion of their repair
  • Provide recommendations for problem resolution
  • Diagnose, troubleshoot and repair devices
  • Explain complex technical issues to customers in a non-technical, simple to understand manner
  • Provide repair and replacement estimates to customers
  • Provide additional recommendations for accessory up-selling
  • Ensure that all repairs meet or exceed uBreakiFix quality standards
  • Greet customers in a friendly, professional manner and maintain a positive work environment
  • Answer phone calls to the store with a professional, courteous, and friendly demeanor, ensuring that you are always committed to converting the phone call to a store visit
  • Keep track of all devices and inventory while safeguarding all store stock
  • Utilize the point of sale system to maintain an accurate record of customer information and real-time status of each repair
  • Maintain the cleanliness and professional appearance of the store
  • Must pass routine illegal drug and felony background checks to remain employed
  • Able to keep your composure when faced with multiple deadlines
Preferred Skills affecting Starting Pay
  • Previous positive ubreakifix work experience a major plus
  • Previous cellphone/smartphone repair technician experience with any repair company with positive references
  • Previous computer repair technician experience with any repair company with positive references
  • Computer repair certifications
  • Apple/Mac repair certification
  • Microsoft repair certification
  • Samsung repair technician certification/experience
  • Google repair technician certification/experience
  • Asurion repair technician certification/experience