Customer Service Associate
2 months ago
Under limited supervision of the General Manager, performs various secretarial, office support, and customer service-related tasks according to standard operating procedures. Working hours are from 8:00 to 5:00.
The Customer Service Associate is a direct report to the General Manager, but also has responsibilities to support other office personnel including, but not limited to, Service Managers, Business Development Managers, and Technicians.
Duties and Responsibilities
- General
- Complies with work scheduling and attendance requirements.
- Consistently represents the company and its services in a positive manner while taking calls from customers, dispatching as necessary and giving resolution to the caller's request.
- Effectively keeps customer accounts updated which also includes extra service billing, collections, and retention.
- Responsible for contract bookings (repair, modernization, and maintenance)
- Upgrades non-maintenance customers to maintenance contracts.
- Reviews payroll weekly and make necessary changes to ensure hours are correct for field employees.
- Complies with the rules of operation, procedures and policy when using company computers.
- Receives, opens, screens and routes daily mail to appropriate office.
- Organizes and maintains the local branch for the company which includes keeping the office neat, filing, and ordering supplies when needed.
- Verifies and tracks expense reports for field and other personnel.
- Performs other related duties incidental to the work described herein. This is not intended to be an exhaustive list of all responsibilities and duties required.
- Inspections
- Provides proposals for customers that do not have inspections as part of their service contract.
- Schedules inspection, coordinating with Service Supervisors.
- Sets up repair jobs.
- Bills completed jobs.
- Ensures callback is billed, when necessary, and provides updates to customers as they incur callback charges.
- Provides tickets for technicians one month in advance.
- Safety
- Submits and files Safety Documentation.
- Makes sure safety meeting binder has all meetings in the safety binder for the prior month.
- Posts meeting sign-in sheet at the end of each week.
- Keeps record of Safety Audits.
- Notifies General Manager of any deficiencies on a weekly basis.
- Modernization and Repair
- Assists General Manager in Modernization Projects orders.
- Generates purchase orders and sends to vendor.
- Keeps material log for projects.
- Recommends repair sales from customer inquiries/ time ticket review/ technicians recommendation/inspections to customers based on local office policy.
- Field Support
- Provides tickets numbers to technicians.
- Provides purchase order support, as necessary.
- Provides support for new cell phones or phone supplies (i.e. batteries, chargers).
- Administration Duties
- Sets up Repair Contracts - folder, permits, etc.
- Sets up Modernization and Construction Contracts - folders, permits, etc.
- Ensures annual documentation is prepared and ready to go out (i.e. Service Job Folders, State Licenses, Business Licenses, Insurance documentation).
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
-
Part Time Store Associate
7 days ago
Naples, Florida, United States Gordon Food Service Full timeKey Responsibilities:As a Store Associate at Gordon Food Service, you will engage with the store team and customers to provide excellent customer service. You will also be responsible for stocking, pricing, and organizing products, maintaining cleanliness inside and outside of the store, and following operating procedures in running the cash register....
-
Customer Service Associate
1 month ago
Naples, United States Winn-Dixie Full timeWinn-DixieWinn-Dixie Retail Stores - 4849 GOLDEN GATE PARKWAY [Retail Associate / Team Member] As a Customer Service Associate at Winn-Dixie, you'll: Provide continuous attention to customer needs; Greet, assist and thank customers in a prompt, courteous and friendly manner; Stock front end products; Perform cashier associate; Perform pricing duties; Address...
-
Customer Service Associate
1 week ago
Naples, Florida, United States Elevated Facility Services Full timeJob SummaryWe are seeking a highly organized and customer-focused Customer Service Associate to join our team at Elevated Facility Services. As a key member of our office support team, you will be responsible for providing exceptional customer service, handling customer inquiries, and performing various administrative tasks.Key ResponsibilitiesCustomer...
-
Retail Customer Service Associate
2 weeks ago
Naples, United States FedEx Full timeFedEx - JobID: PDX_FEC_993C4588-8EEA-4775-A837-FCFEE4191DCE_240773 [Retail Associate / Team Member] As a Retail Customer Service Associate at FedEx, you'll: Follow instructions of supervisors and assist other team members in performing store functions; Assist in the training of store team members; Demonstrate consultative behaviors in a retail environment to...
-
Retail Customer Service Associate
1 week ago
Naples, United States FedEx Full timeFedEx - JobID: PDX_FEC_DB22B169-4140-4FC0-99C1-8A5276C7A02D_243647 [Retail Associate / Team Member] As a Retail Customer Service Associate at FedEx, you'll: Follow instructions of supervisors and assist other team members in performing store functions; Assist in the training of store team members; Demonstrate consultative behaviors in a retail environment to...
-
Lead Retail Customer Service Associate
5 days ago
Naples, United States FedEx Full timeFedEx - JobID: PDX_FEC_7A07CB70-6A72-4E10-8A34-20BBA89713C5_241712 [Retail Associate / Team Member] As a Retail Customer Service Associate at FedEx, you'll: Follow instructions of supervisors and assist other team members in performing store functions; Assist in the training of store team members; Demonstrate consultative behaviors in a retail environment to...
-
Customer Service Associate
2 weeks ago
Naples, Maine, United States Family Dollar Full timeCustomer Service Representative Job DescriptionAt Family Dollar, we are seeking a Customer Service Representative to join our team. As a key member of our store staff, you will be responsible for providing exceptional customer service, greeting customers, and assisting them with selecting merchandise.Main Responsibilities:Provide exceptional customer...
-
Customer Service Associate
3 weeks ago
Naples, Florida, United States Daikin Full timeCustomer Service Representative at DaikinWe are seeking a skilled Customer Service Representative to join our team at Daikin. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our internal and external customers.Key Responsibilities:Respond to customer inquiries via phone, email, or instant...
-
Customer Service Associate
3 days ago
Naples, Texas, United States Family Dollar Full timeCustomer Service Representative Role at Family DollarAs a valued member of our store team, you will be responsible for delivering exceptional customer service to our valued customers. Your key responsibilities will include:Main Responsibilities:Providing assistance to customers in selecting merchandise and answering questions about our products.Completing...
-
Customer Service Associate
7 days ago
Naples, Maine, United States Family Dollar Full timeAt Family Dollar, we're looking for a Customer Service Representative to join our team. As a key member of our retail team, you will be responsible for providing exceptional service to our customers. Your duties will include greeting customers, assisting them with merchandise selection, and completing cash register transactions. You will also be responsible...
-
Support Associate
1 week ago
Naples, Florida, United States Chico's FAS Full timeJob Title: Support AssociateJob Summary: We are seeking a highly motivated and detail-oriented Support Associate to join our team. As a Support Associate, you will play a critical role in supporting our customer-focused sales culture by performing various sales operations functions, including merchandise handling, stock processing, and stockroom...
-
Customer Service Associate
1 week ago
Naples, Florida, United States Family Dollar Full timeCustomer Service Representative Job DescriptionAs a Customer Service Representative at Family Dollar, you will be responsible for providing exceptional service to customers.Main Responsibilities:Greet customers and assist them with the selection of merchandise.Complete cash register transactions and answer questions regarding the store and...
-
Customer Service Associate
6 days ago
Naples, Florida, United States Circle K Full timeAt Circle K, we're looking for a Customer Service Representative to join our team. As a key member of our store team, you'll be responsible for providing exceptional customer service and resolving customer issues in a prompt and courteous manner. Your duties will include operating a cash register, performing multi-function operations of fuel consoles and...
-
Support Associate
4 weeks ago
Naples, Florida, United States Chico's FAS Full timeJob Title: Support AssociateAt Chico's FAS, we're passionate about delivering exceptional customer experiences and creating a positive work environment for our team members. As a Support Associate, you'll play a vital role in ensuring our stores run smoothly and efficiently, providing top-notch customer service, and contributing to the success of our...
-
Sales Associate
3 days ago
Naples, Florida, United States Dillard's Full timeJob Summary:As a Retail Sales Associate at Dillard's, you will be responsible for providing exceptional customer service and building strong relationships with guests. Your primary goal will be to discover the needs of our customers and sell merchandise that meets those needs. You will also be responsible for assisting in merchandising through visual...
-
Grocery Associate
7 days ago
Naples, Florida, United States Oakes Farms Full timeAbout the Role:We are seeking a highly motivated and customer-focused Grocery Associate to join our team at Oakes Farms. As a key member of our grocery department, you will be responsible for providing exceptional customer service, maintaining a clean and organized store environment, and supporting the overall success of our business.Key...
-
Sales & Customer Service Associate
4 months ago
Naples, United States Massage Envy Full timeOverview: Where Better Careers Begin! Massage Envy of Naples: 6345 Naples Blvd Ste A3-4. Naples FL 34109 Do you have a passion for helping others? At the Massage Envy of Naples franchise, we support and inspire you to be your best while we work together to help clients feel their best. As a team, we're committed to delivering an excellent experience and...
-
Customer Service Representative
2 weeks ago
Naples, Florida, United States Sportsman's Warehouse Full timeJob Title: Cashier/Customer Service AssociateWe are seeking a highly motivated and customer-focused Cashier/Customer Service Associate to join our team at Sportsman's Warehouse.Job Summary:The Cashier/Customer Service Associate is responsible for providing exceptional customer service, processing sales transactions, and maintaining a clean and organized...
-
Customer Service Representative
7 days ago
Naples, Florida, United States CarMax Full timeJob Summary:As a Customer Operator at CarMax, you will play a vital role in delivering exceptional customer service by supporting the Service Department. Your primary responsibilities will include answering incoming service calls, assisting customers on the phone and in person, and providing written messages to the responsible party in a timely manner.Key...
-
Customer Service Representative
1 month ago
Naples, Florida, United States CarMax Full timeJob SummaryWe are seeking a highly skilled and customer-focused Customer Operator to join our team at CarMax. As a key member of our Service Department, you will play a critical role in delivering exceptional customer experiences by providing prompt and friendly service to our customers.Key ResponsibilitiesAnswer all incoming service calls in a professional...