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Customer Service Representative

2 months ago

Naples, United States PermaPlate Full time

Description PermaPlate has been on the cutting edge of automotive, boat and recreational vehicle product warranty protection for years. We’ve been in business for over 40 years and continue to have crazy growth year over year. We are known in the automotive industry as being and providing the best customer experience. We are the Pros. Job Summary This Customer Service Representative position is located on the front lines of our customer’s experience and is responsible for providing superior service during their journey. This will be accomplished by answering inbound phone calls from customers, dealerships, sales agents, and technicians. What You’ll Be- A Communications Genius Adapt your communication approach and methods to meet the demand of the situation. Demonstrate accuracy and thoroughness. Use your resources and find the opportunities, make solid judgements, and take calculated risks. Discuss our products clearly and concisely. Continuously build knowledge and skills as it pertains to our customers, warranties, products, network and relationships. An Experience Advocate Diffuse heated situations. Listen carefully and provide assurance constantly. Know when to relate. Follow up for success; meet your commitments and respond promptly to our customer’s needs. Get Us across the Goal Line Be dependable. Be resourceful. Get better every day and look for ways to improve and promote our customer’s experience. What You’ll Gain Experience in a fun and growing environment A generous PTO allotment Health Care benefits Growth Opportunities 401K Match Requirements Previous experience in customer service Previous experience with claims adjustment, damage estimation, or insurance is a plus Previous experience in the automotive sales, repair or detail industry is a plus Physical Demands While performing the duties, the employee is regularly required to sit, talk, and hear. May occasionally lift and/or move up to 10 pounds. The noise level in the work environment is usually moderate. #J-18808-Ljbffr