Sales Support Specialist

3 weeks ago


Phoenix, United States WOTM - Partners Professional Full time
Job DescriptionJob Description

Job Description

Key Responsibilities:

Customer Assistance: Provide exceptional customer service by addressing inquiries, resolving issues, and ensuring client satisfaction through various communication channels (email, phone, chat).

Sales Support: Collaborate closely with the sales team to help them meet their targets, including lead generation, managing customer accounts, and assisting in the preparation of sales materials and presentations.

Data Management: Maintain accurate and up-to-date customer records, sales reports, and other relevant data in CRM system.

Order Processing: Process sales orders, track shipments, and ensure timely delivery of products or services to customers.

Documentation: Prepare and review sales contracts, proposals, and quotations in collaboration with the sales team.

Troubleshooting: Assist customers in resolving product or service-related issues, working closely with technical support and other teams when necessary.

Market Research: Stay updated on industry trends and competitor activities to provide valuable insights to the sales team.

Reporting: Generate sales reports and assist in analyzing sales data to identify opportunities for improvement and growth.

Qualifications:

  • Previous experience in a sales support or customer service role is required.
  • A bachelor's degree is preferred, but candidates with a high school diploma and relevant work experience will be considered.
  • Exceptional communication and interpersonal skills.
  • Proficiency in using CRM software and Microsoft Office Suite.
  • Strong organizational and multitasking abilities.
  • Self-motivated, detail-oriented, and able to work independently in a remote setting.
  • A passion for customer satisfaction and a commitment to delivering high-quality service.
Company DescriptionOur Professional Division works with clients as a stakeholder in their hiring strategy and process. We facilitate a solid match for our employees and clients, examining the experience and team dynamics required for a great match. Our professional team was handpicked from 25 years of recruiting and staffing experience to build our Professional team to be the best in the industry. We focus on professional placements in your Executive Placement, Accounting & Finance, Human Resources, and Administrative Support areas. We place candidates leveraging direct hire, contract-to-hire, contingent, and “Smart Hire” modalities.Company DescriptionOur Professional Division works with clients as a stakeholder in their hiring strategy and process. We facilitate a solid match for our employees and clients, examining the experience and team dynamics required for a great match. Our professional team was handpicked from 25 years of recruiting and staffing experience to build our Professional team to be the best in the industry. We focus on professional placements in your Executive Placement, Accounting & Finance, Human Resources, and Administrative Support areas. We place candidates leveraging direct hire, contract-to-hire, contingent, and “Smart Hire” modalities.

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