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Orthodontic Patient Care Coordinator

1 month ago

Scottsdale, United States Specialty Dental Brands Full time
Job DescriptionJob DescriptionDescription:

Who are we?

Affiliated Pediatric Dentistry and Orthodontics is a well-established and reputable Pediatric Dental & Orthodontic practice in Scottsdale that has been serving The Valley for nearly 40 years. As a concierge orthodontic practice, we are dedicated to delivering personalized experiences for our patients of all ages Our team is committed to creating beautiful smiles and providing top-notch service.


What’s it like to work at “APDO”

As the first point of contact for our patients and their families, the Orthodontic Patient Care Coordinator is responsible for creating a warm and welcoming atmosphere while efficiently managing administrative tasks. Your professionalism, exceptional customer service skills, and attention to detail will be vital in upholding our reputation for high-end orthodontic care.

Key Responsibilities include:

  • Appointment Scheduling: Manage the appointment calendar, schedule consultations, and follow-up appointments with precision, adapting to unique needs or requests of patients or parents.
  • Patient Education: Provide basic information about orthodontic treatments and procedures, as well as triaging orthodontic issues or emergencies via phone
  • Communication: Positively engage with patients, families, and team members in person, over the phone, and through email and text to address inquiries, concerns, and scheduling needs.
  • Patient Records: Maintain accurate patient records, including updating personal and insurance information, and ensure HIPAA compliance.
  • Problem Solving: Address and resolve patient concerns or issues in a professional and empathetic manner.

Work-Life-Culture:

We firmly believe work should be a place you enjoy coming into each morning and we strive to create community within our practice From team lunches to themed dress up days, and even jumping into staring in an Instagram reel, there are many opportunities for engagement. Some of our current available activities include book club, vision board planning, craft nights, pickle-ball, happy hour, etc.

Additional Benefits of the work-life-culture we provide:

  • A supportive and collaborative team environment
  • Doctors and Leadership that value and care for their team
  • Opportunities for professional development and growth
  • Access to advanced orthodontic training and technology
  • A beautiful and modern working environment

Compensation Package:

In addition to an hourly rate, we included the following benefits in our compensation package for those working 30 hours or more:

  • Affordable Health, dental, vision insurance options
  • FSA/HSA
  • Short/Long Term disability options
  • 401(k) with up to 4% matching
  • Paid time off and paid holidays
  • Uniforms provided
  • Free Pediatric Dental Care for immediate family members after 90 days
  • Free Orthodontic Treatment for employees and immediate family members after 1 year
  • Practice wide monthly bonus structure
Requirements:

No Orthodontic experience? No problem

We provide on-the-job training for all the skills needed (i.e., orthodontic terminology, triaging emergencies, etc.)

  • Previous experience in a medical or dental coordinator role preferred but not required
  • Exceptional customer service and interpersonal skills.
  • Strong organizational skills and attention to detail.
  • Proficiency in using or learning office software and scheduling systems.
  • Empathy, patience, and a genuine desire to help others.

Together as a practice, we created what we are looking for in our ideal candidate with "The 5 Pillars of a Team Player." If you exemplify the following pillars, we would love for you to join our team

  • Positive Energy
  • Team Oriented
  • Committed
  • Great Communicator
  • Coachable

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