Front Desk Agent/Night Auditor

4 weeks ago

Savannah, United States Candlewood Suites Savannah Airport Full time
Job DescriptionJob Description

A Front Desk Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Front Desk Agent has access to guestrooms and property, character traits of honesty and trustworthiness are essential to this position.

Typical Shifts are 7am-3pm, 3pm-11pm, 11pm-7am. Weekend availability is required.

What will I be doing?

As a Front Desk Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

  • Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room
  • Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the PMS system, handling money, processing credit and debit cards, accepting and recording various forms of payment
  • Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
  • Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
  • Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
  • Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
  • Clean public areas and assist laundry and in other areas as needed
  • Take ongoing training classes during work shifts
  • Receive, input, retrieve and relay messages to guests

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time as needed.

Company DescriptionAt Candlewood Suites®, we believe the world would be a better place if everyone had the personal and physical space to create a sense of normalcy when travelling for a long period of time. Our guests have come to depend on us for reliable services and amenities that support their independent ways. It’s our mission to provide your space to settle in.Company DescriptionAt Candlewood Suites®, we believe the world would be a better place if everyone had the personal and physical space to create a sense of normalcy when travelling for a long period of time. Our guests have come to depend on us for reliable services and amenities that support their independent ways. It’s our mission to provide your space to settle in.

  • Hotel Night Auditor

    1 day ago

    Savannah, United States Residence Inn by Marriott Full time

    What Makes a McKibbon Hotel Front Desk Night Auditor? The hotel front desk night auditor is the main person to interact with guests during the overnight hours, typically 11pm -7am. As the face of the property, the night auditor has a relatable personality and a great desire to work with people. You are responsible for communicating in a welcoming and...

  • Hotel Night Auditor

    2 days ago

    Savannah, United States The Grand Savannah Hotel Full time

    Description Our property is seeking a night auditor to join our growing group of hospitality professionals. The ideal candidate will have strong attention to financial details, a genuine love of interacting with people, and a superior commitment to customer satisfaction. Previous hotel experience is not required but guest service experience is highly...

  • Hotel Night Auditor

    22 hours ago

    Savannah, United States The Grand Savannah Hotel Full time

    Our property is seeking a night auditor to join our growing group of hospitality professionals. The ideal candidate will have strong attention to financial details, a genuine love of interacting with people, and a superior commitment to customer satisfaction. Previous hotel experience is not required but guest service experience is highly preferred. If you...

  • Hotel Night Auditor

    3 days ago

    Savannah, United States The Grand Savannah Hotel Full time

    Job DescriptionJob DescriptionOur property is seeking a night auditor to join our growing group of hospitality professionals. The ideal candidate will have strong attention to financial details, a genuine love of interacting with people, and a superior commitment to customer satisfaction. Previous hotel experience is not required but guest service experience...

  • Front Desk Agent

    4 weeks ago

    Savannah, United States Hilton Hotels & Resorts Full time

    As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be Agent, Front Desk, Suite, Guest Service, Hospitality

  • Hotel Front Desk Attendant

    7 days ago

    Savannah, United States Fairfield Inn & Suites Savannah Midtown Full time

    Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy...

  • Hotel Front Desk Attendant

    2 weeks ago

    Savannah, United States Fairfield Inn & Suites Savannah Midtown Full time

    Description Do you have a passion for service and love to put a smile on people's faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You'll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a...

  • Front Desk Agent

    4 hours ago

    Savannah, United States Hilton Full time

    Front Desk Agent - Embassy Suites Savannah Historic( Job Number: HOT0AHAQ) Work Locations :Embassy Suites Savannah605 Oglethorpe AvenueSavannah31401 A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial...

  • Hotel Front Desk Receptionist

    2 days ago

    Savannah, United States The Grand Savannah Hotel Full time

    We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love...

  • Hotel Front Desk Receptionist

    3 days ago

    Savannah, United States The Grand Savannah Hotel Full time

    Job DescriptionJob DescriptionWe are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our...

  • Guest Services Representative

    7 days ago

    Savannah, United States Fairfield Inn & Suites Savannah Midtown Full time

    The hotel front desk agent is often the first person to interact with guests, providing exceptional customer service. As the friendly face of the property, the front desk agent has a relatable personality and a great desire to work with people. You are responsible for communicating in a welcoming and efficient manner while ensuring that guests’ needs are...

  • PAC Associate

    1 month ago

    Savannah, United States Optim Full time

    Job DescriptionJob DescriptionOptim Orthopedics is seeking a full time Patient Advocate Coordinator (PAC) Associate Float for our Savannah, GA location. "We are looking for a highly motivated candidate to deliver excellent patient service at the front desk of our six Savannah therapy locations. The ideal candidate would be eager to learn all aspects of the...

  • PAC Associate

    7 days ago

    Savannah, United States OPTiM Full time

    Optim Orthopedics is seeking a full time Patient Advocate Coordinator (PAC) Associate Float for our Savannah, GA location. "We are looking for a highly motivated candidate to deliver excellent patient service at the front desk of our six Savannah therapy locations. The  ideal candidate would be eager to learn all aspects of the front desk duties, as well...

  • Front Desk Agent

    4 weeks ago

    Savannah, Georgia, United States Courtyard Savannah Midtown Full time

    Additional Information Overnight shift (11pm- 7am), Tuesday-Saturday, Marriott Experience Preferred, starting pay: $15+/hrJob Number Job Category Finance & AccountingLocation Courtyard Savannah Midtown, 6703 Abercorn Street, Savannah, Georgia, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPosition...

  • Guest Services Associate

    32 minutes ago

    Savannah, United States Bluegreen Vacations - Bluegreen Corporation Full time

    The Studio Homes at Ellis Square, located in Savannah, GA is seeking a Front Desk Agent. Hiring Immediately, apply today! Compensation: $15.00 Per hour. Schedule: Full-Time, 3-11 PM weekends included, mixed days off. Location: 120 W Bryan Street, Sav Guest Service, Associate, Guest, Retail

  • Front Desk Agent

    4 hours ago

    Savannah, United States Hilton Full time

    A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.What will I be doing?As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in...

  • Guest Experience Specialist>

    1 week ago

    Savannah, United States Courtyard by Marriott Full time

    Courtyard by Marriott - 6703 Abercorn Street [Front Desk Agent / Concierge] As a Guest Experience Specialist at Courtyard by Marriott, you'll: Welcome guests with a warm smile and provide exceptional customer service; Assist guests with check-in and check-out procedures; Respond promptly to guest inquiries and resolve any issues or complaints in a...

  • Insurance Customer Service Agent

    2 days ago

    Savannah, United States Mass Markets Full time

    Mass Markets - JobID: 39385 [Customer Service Representative] As an Insurance Customer Service Agent at Mass Markets, you'll: Support inbound customer service, help desk, and back-office processing representatives; Provide full lifecycle customer service and sales to assist customers in understanding their coverages and selecting the right products, services...

  • Reservations & Group Sales Coordinator

    1 month ago

    Savannah, United States The DeSoto Full time

    BASIC FUNCTIONSThe Reservations and Group Sales Coordinator ensures that the reservation process is promoting quality and service to the guests with efficiency and professionalism.CORE COMPETENCIES  Customer service/relations, decision making, teamwork, work methods, innovation, leadership, creativity, empathy, empowerment, technical/software...

  • Ramp Agent

    4 hours ago

    Savannah, United States GAT Airline Ground Support Full time

    Ramp Agent GASAV - XU, 560 Gulfstream Rd, SAVANNAH, Georgia, United States of America Req #1318 Tuesday, May 21, 2024 Job Summary Ramp agents are responsible for loading and unloading aircraft baggage, guiding planes to and from their gates, operating baggage carts, de-icing planes and performing other airplane servicing duties. Ramp agents have...