Front Desk Agent

3 weeks ago

Savannah, United States Hilton Full time
Front Desk Agent - Embassy Suites Savannah Historic(

Job Number:

HOT0AHAQ)

Work Locations

:Embassy Suites Savannah605 Oglethorpe AvenueSavannah31401

A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.


What will I be doing?

As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her > Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries > Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction Receive, input, retrieve and relay messages to guests

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

Hospitality - We're passionate about delivering exceptional guest experiences. Integrity - We do the right thing, all the time. Leadership - We're leaders in our industry and in our communities. Teamwork - We're team players in everything we do. Ownership - We're the owners of our actions and decisions. Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

Quality Productivity Dependability Customer Focus Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all

EOE/AA/Disabled/Veterans

Schedule

:Full-timeBrand:Embassy Suites by Hilton

Job

:Guest Services, Operations, and Front Office

  • Front Desk Agent

    2 weeks ago

    Savannah, United States Tru by Hilton Savannah Airport Full time

    **SUMMARY** Responsible for check-in, check-out, Market/Pantry sales, and all other guest interactions. Front Desk Agents strive to exceed established standards at every opportunity and take pride in the overall look and feel of the front desk, lobby, and all surrounding areas. Making each guest feel welcome and cared for is integral for...

  • Front Desk Agent/Night Auditor

    2 months ago

    Savannah, United States Candlewood Suites Savannah Airport Full time

    Job DescriptionJob DescriptionA Front Desk Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Front Desk Agent has access to guestrooms and property, character traits of honesty and trustworthiness are essential to...

  • Front Desk Agent/Night Auditor

    1 week ago

    Savannah, United States Candlewood Suites Savannah Airport Full time

    Job DescriptionJob DescriptionA Front Desk Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Front Desk Agent has access to guestrooms and property, character traits of honesty and trustworthiness are essential to...

  • Front Desk Agent

    2 months ago

    Savannah, United States Hilton Hotels & Resorts Full time

    As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be Agent, Front Desk, Suite, Guest Service, Hospitality

  • Front Desk Agent

    3 weeks ago

    Savannah, United States InterContinental Hotels Group Full time

    About Us Do you see yourself in the dual role of Front Desk Agent / Front Desk Agent Overnight at IHG Army Hotels Hunter Army Airfield? This role has the overall responsibility to assist in operating the front desk function for a Front Desk Agent and Overnight Agent at out Hunter Army Airfield, GA location. This person will be the relief agent for the...

  • Front Desk Agent

    1 week ago

    Savannah, United States InterContinental Hotels Group Full time

    About Us Do you see yourself in the dual role of Front Desk Agent / Front Desk Agent Overnight at IHG Army Hotels Hunter Army Airfield? This role has the overall responsibility to assist in operating the front desk function for a Front Desk Agent and Overnight Agent at out Hunter Army Airfield, GA location. This person will be the relief agent for the...

  • Front Desk Agent

    1 month ago

    Savannah, United States InterContinental Hotels Group, plc Full time

    Key job duties and responsibilities for the Front Desk Agent Overnight include: Welcome guests in a friendly, prompt and professional manner. Register guests, issue room keys, provide information on hotel services and room location. Answer phones in Hotel, Front Desk, Agent, Overnight

  • Front Desk Agent

    2 weeks ago

    Savannah, United States InterContinental Hotels Group PLC Full time

    Key job duties and responsibilities for the Front Desk Agent Overnight include: Welcome guests in a friendly, prompt and professional manner. Register guests, issue room keys, provide information on hotel services and room location. Answer phones in Hotel, Front Desk, Agent, Overnight

  • Front Desk Guest Service Agent

    3 weeks ago

    Savannah, Georgia, United States The DeSoto Full time

    Seeking a Front Desk Agent with a passion for guest service and genuine Southern Hospitality at The DeSoto Savannah. No hotel experience necessary but is a plus, customer service experience is preferred.We are looking for candidates that are flexible between 1st shift and 2nd shift.7AM-3PM3PM-11PMDETAILS OF THE ROLE - BASIC FUNCTIONThe Front Office Agent is...

  • Front Desk Guest Service Agent

    1 week ago

    Savannah, Georgia, United States The DeSoto Full time

    Seeking a Front Desk Agent with a passion for guest service and genuine Southern Hospitality at The DeSoto Savannah. No hotel experience necessary but is a plus, customer service experience is preferred.We are looking for candidates that are flexible between 1st shift and 2nd shift.7AM-3PM3PM-11PMDETAILS OF THE ROLE - BASIC FUNCTIONThe Front Office Agent is...

  • Front Desk Agent

    3 weeks ago

    Savannah, United States Highgate Hotels Full time

    Driven by an innovative, entrepreneurial spirit, InnVentures has a culture of building teams that produce winning results. We operate over 75 hotels in 20+ states for some of the Nation’s largest REIT’s and private real estate owners, in addition to a large portfolio of individual and family-owned hotels. Throughout our 40-year history we have...

  • Front Desk Agent

    1 week ago

    Savannah, United States Highgate Hotels Full time

    Driven by an innovative, entrepreneurial spirit, InnVentures has a culture of building teams that produce winning results. We operate over 75 hotels in 20+ states for some of the Nation’s largest REIT’s and private real estate owners, in addition to a large portfolio of individual and family-owned hotels. Throughout our 40-year history we have...

  • Part Time Front Desk Agent Overnight/night Auditor

    4 days ago

    Savannah, United States IHG Army Hotels- Hunter Army Airfield Full time

    **Do you see yourself as a Front Desk Agent Overnight at IHG Army Hotels Hunter Army Airfield?  ** At IHG Army Hotels, our mission is to provide great on-post hotel stay experiences to military personnel, families, as well as guests. We do this by providing convenient, reasonably priced hotels on 40 installations across the nation - many featuring...

  • Evening Front Desk Agent

    2 weeks ago

    Savannah, United States Tru by Hilton Savannah Airport Full time

    Responsible for check-in, check-out, Market/Pantry sales, and all other guest interactions. Front Desk Agents strive to exceed established standards at every opportunity and take pride in the overall look and feel of the front desk, lobby, and all surrounding areas. Making each guest feel welcome and cared for is integral for success. **ESSENTIAL...

  • Part Time Front Desk Agent-ihg Army Hotels Hunter

    2 weeks ago

    Savannah, United States IHG Army Hotels Full time

    **Do you see yourself in the dual role of Front Desk Agent / Front Desk Agent Overnight at IHG Army Hotels Hunter Army Airfield?** At IHG Army Hotels, our mission is to provide great on-post hotel stay experiences to military personnel, families, as well as guests. We do this by providing convenient, reasonably priced hotels on 40 installations across the...

  • Hotel Front Desk Attendant

    1 month ago

    Savannah, United States Fairfield Inn & Suites Savannah Midtown Full time

    Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy...

  • Hotel Front Desk Attendant

    1 week ago

    Savannah, United States Fairfield Inn & Suites Savannah Midtown Full time

    Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy...

  • Hotel Front Desk Attendant

    1 month ago

    Savannah, United States Fairfield Inn & Suites Savannah Midtown Full time

    Description Do you have a passion for service and love to put a smile on people's faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You'll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a...

  • Hotel Front Desk Attendant

    1 week ago

    Savannah, United States Fairfield Inn & Suites Savannah Midtown Full time

    Description Do you have a passion for service and love to put a smile on people's faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You'll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a...

  • Hotel Front Desk Supervisor

    3 weeks ago

    Savannah, United States Encore Hospitality Full time

    Job DescriptionJob DescriptionAre you looking for a rewarding leadership opportunity and have previous experience as a front desk agent? We’re hiring a hotel front desk supervisor to help lead our already fantastic team. You’ll be responsible for leading the reception area, supervising front office staff, enforcing hotel policies, and ensuring guest...