Automotive Mechanic

4 weeks ago

Dearborn, United States HCLTech Full time $50,000 - $55,000
Job DescriptionJob Description

Automotive Mechanic / Diagnostic Trouble Shooter - performs maintenance, repairs, and diagnostic tests on vehicles inspection: Examining the vehicle's mechanical components and engine through software.

  • Diagnosing: Identifying problems with the vehicle 
  • Explaining: Communicating with vehicle owners to discuss their concerns and explaining automotive problems and repairs to clients 

●       provide direct support to Client dealerships for diagnostic software and hardware issues with complexity related to specific vehicle modules and systems to supplement the escalation process through the Technical Assistance Center

●       Seek the support from Diagnostics System Specialists Level or liaise with other Client departments concerned with diagnosis, primarily Engineering, Quality, OTA and other Client Customer Service Department

●       Provide quick and effective resolutions to dealer’s technicians to prevent development of a backlog

●       Provide a solution to the dealers and technicians over the phone, e-mail and through the Global Technical Assistance Center (GTAC) system

●       Support client management to direct the needs of the service to ensure a high quality, continuously improving service

●       Provide preliminary triage of the ECU (Electronic Control Units) Software log events, primarily for Infotainment and Connectivity modules, provided from the customer via In-Vehicle trigger

●       Collaborate with module Engineers to identify existing or new issue

●       Identify the ECU Software for all ECUs on the target vehicles

●       Complex issues handling inquiries from the dealers with high accuracy and efficiency

●       You will use deductive reasoning to make sound business decisions

●       You will be required to multitask between tools in maintaining TSR (Technical Service Request) databases, validating input information and verifying towards solutioning with high attention to detail and sense of urgency

●       You will ensure compliance to all company and business policies, administer all open requests, and ensure appropriate escalations or closure of the requests

●       You should have working knowledge on automotive hardware, software issues, causes and remedies

●       You should ensure seamless and friction-less issue closure with focus on the accurate and timely solution provided to the Technician

●       Review and validate TSR’s from dealers/technicians including validating issue related historical data and information in client systems

●       Escalate in a timely and professional manner any issues that prevent the completion of tasks and achievement of SLA and targets

●       Respond and act in a timely professional manner any escalations received

●       High School Education or Trade School Certificate

●       3 + years of experience in Product Support and Technical Assistance

●       Proficiency in automotive hardware and software systems with its functionality

●       Experience in handling complaints, driven to deliver an excellent customer experience through resolutions and adherence to response times

●       Experience working and managing communications, with multiple cross-functional teams/stakeholders

●       Has experience in participating with process improvement projects (contributor/participant)

●       Trouble shooting Automotive controls

●       Vehicle support system

●       Automotive sensors

●       Automotive Software modules

●       Powertrain

●       Embedded automotive software

●       APIM (Accessory Protocol Interface Module)

●       PCM (Power-train control module)

●       PCU (Power control unit)

●       ADAS (Advanced driver-assistance systems)

 

 

 

 

 

Company DescriptionHCL Technologies is a next-generation global technology company that helps enterprises reimagine their businesses for the digital age. Our technology products and services are built on four decades of innovation, with a world-renowned management philosophy, a strong culture of invention and risk-taking, and a relentless focus on customer relationships. HCL also takes pride in its many diversity, social responsibility, sustainability, and education initiatives. Through its worldwide network of R&D facilities and co-innovation labs, global delivery capabilities, and over 150,000+ ‘Ideapreneurs’ across 49 countries, HCL delivers holistic services across industry verticals to leading enterprises, including 250 of the Fortune 500 and 650 of the Global 2000.

Enterprises across industries stand at an inflection point today. In order to thrive in the digital age, technologies such as analytics, cloud, IoT, and automation occupy center stage. In order to offer enterprises the maximum benefit of these technologies to further their business objectives, HCL offers an integrated portfolio of products and services through three business units. These are IT and Business Services (ITBS), Engineering and R&D Services (ERS), and Products and Platforms (P&P).

ITBS enables global enterprises to transform their businesses via Digital Foundation, our modernized infrastructure stack built around hybrid cloud, software-defined networks, the digital workplace, and other elements; Digital Business, a combination of our application services and consulting capabilities; and Digital Operations, a three-pronged setup for modernized and efficient operations at enterprise level.

ERS offers engineering services and solutions in all aspects of product development and platform engineering.

Under P&P, HCL provides modernized software products to global clients for their technological and industry-specific requirements.

Our holistic Mode 1-2-3 strategy forms the backbone of these three business units to help enterprises navigate the digital age with ease. It is the core aspect of our ‘Digital Enterprise 4.0’ focus – aimed at offering holistic services to our clients to meet the technology needs of their present while readying them to be future-ready.

The company’s DNA of grassroots innovation, its ingrained culture of co-innovation, and its tradition of going far beyond what is expected, to create customer value, clearly differentiates it and gives it a distinct advantage in creating value for businesses in the digital and connected world.Company DescriptionHCL Technologies is a next-generation global technology company that helps enterprises reimagine their businesses for the digital age. Our technology products and services are built on four decades of innovation, with a world-renowned management philosophy, a strong culture of invention and risk-taking, and a relentless focus on customer relationships. HCL also takes pride in its many diversity, social responsibility, sustainability, and education initiatives. Through its worldwide network of R&D facilities and co-innovation labs, global delivery capabilities, and over 150,000+ ‘Ideapreneurs’ across 49 countries, HCL delivers holistic services across industry verticals to leading enterprises, including 250 of the Fortune 500 and 650 of the Global 2000.\r
\r
Enterprises across industries stand at an inflection point today. In order to thrive in the digital age, technologies such as analytics, cloud, IoT, and automation occupy center stage. In order to offer enterprises the maximum benefit of these technologies to further their business objectives, HCL offers an integrated portfolio of products and services through three business units. These are IT and Business Services (ITBS), Engineering and R&D Services (ERS), and Products and Platforms (P&P).\r
\r
ITBS enables global enterprises to transform their businesses via Digital Foundation, our modernized infrastructure stack built around hybrid cloud, software-defined networks, the digital workplace, and other elements; Digital Business, a combination of our application services and consulting capabilities; and Digital Operations, a three-pronged setup for modernized and efficient operations at enterprise level.\r
\r
ERS offers engineering services and solutions in all aspects of product development and platform engineering.\r
\r
Under P&P, HCL provides modernized software products to global clients for their technological and industry-specific requirements.\r
\r
Our holistic Mode 1-2-3 strategy forms the backbone of these three business units to help enterprises navigate the digital age with ease. It is the core aspect of our ‘Digital Enterprise 4.0’ focus – aimed at offering holistic services to our clients to meet the technology needs of their present while readying them to be future-ready.\r
\r
The company’s DNA of grassroots innovation, its ingrained culture of co-innovation, and its tradition of going far beyond what is expected, to create customer value, clearly differentiates it and gives it a distinct advantage in creating value for businesses in the digital and connected world.

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