Medical Billing and Administrative Support Specialist
4 weeks ago
Job Title: Medical Billing and Administrative Support for Psychiatric Practice
Overview:
We are seeking a dedicated and detail-oriented professional to support our growing psychiatric practice. As the first point of contact for patients, you will be crucial in ensuring the smooth operation of our office. Your responsibilities will include patient communication, payment collection, insurance billing, appointment scheduling, and general administrative support. 25-40 hours a week. Monday through Friday.
Key Responsibilities:
1. Patient Liaison:
- Manage all patient communication, including phone calls and emails.
- Schedule and confirm patient appointments, maintaining an organized calendar.
- Ensure patient records are accurate, confidential, and compliant with HIPAA regulation
- Assist patients with completing necessary forms and documentation.
2. Payment Collection:
- Collect payments from patients, including co-pays and outstanding balances.
- Maintain accurate financial records and issue receipts.
- Follow up on unpaid bills and arrange payment plans as needed.
3. Insurance Billing:
- Verify patient insurance information and eligibility.
- Accurately prepare and submit insurance claims in a timely manner.
- Follow up on denied claims and resolve issues with insurance companies.
- Stay updated on insurance policies and procedures.
- Assist patients with insurance-related inquiries.
4. Administrative Support:
- Maintain electronic health records (EHR) and other electronic files.
- Draft letters, statements, and manage spreadsheets.
- Communicate with pharmacies regarding patient prescriptions and file prior authorizations.
- Handle correspondence, including faxes, mail, and emails.
- Assist with special projects and other tasks as needed.
Required Qualifications:
- Education: Associate’s or Bachelor’s degree in a related field preferred.
- Experience: At least 1 year of experience in a medical office setting, preferably in psychiatry or mental health.
- Technical Skills: Proficiency in Medical Billing and RCM, Microsoft Office, Google Suite, and electronic health records (EHR) systems
- Communication Skills: Excellent verbal and written communication skills; professional interaction with patients, families, and healthcare team members.
- Organizational Skills: Strong organizational and multitasking abilities; attention to detail and accuracy.
- Interpersonal Skills: Compassionate and patient-focused, with the ability to handle sensitive information discreetly.
- Problem-Solving Skills: Ability to work independently and proactively.
Preferred Qualifications:
- Familiarity with psychiatric terminology and mental health practices
- Certification in Medical Billing and Revenue Cycle Management
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