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Customer Service Representative

4 months ago


Farmingdale, United States Express Employment Professionals Full time
Job DescriptionJob Description

Job Summary:

The Customer Support Representative will act as a liaison between customers and our sales reps. This position will also assist with complaints, orders, errors, account questions, keeping the accounts up to date, billing, cancellations and other queries.

Job Responsibilities:

  • Respond to internal and external inquiries via email & phone.
  • Manage customer order entries
  • Manage and update client accounts
  • Provide customers with quotes and product knowledge
  • Outbound Sales and Promo calls
  • Update client databases
  • Perform general administration tasks
  • Support other departments

Education and Experience:

  • High School Diploma or equivalent.
  • Minimum of 3 years relevant work experience.

Skills and Abilities:

  • Excellent communication skills
  • Extensive experience using MS office software ( SAP a plus)
  • Experience using database management systems
  • Demonstrated ability to effectively resolve customer issues/ complaints.
  • Must be detail oriented
  • Must be able to multi-task
Company DescriptionOur Services
Express Employment Professionals works with job seekers to help them find the right job for their skills and experience. We have a variety of jobs available, and there are full-time, part-time, and temporary positions available. And, as one of the leading staffing agencies in North America, Express provides employment services and workforce solutions to employers throughout our community. Contact us today to get started on finding the right fit for you.Company DescriptionOur Services\r
Express Employment Professionals works with job seekers to help them find the right job for their skills and experience. We have a variety of jobs available, and there are full-time, part-time, and temporary positions available. And, as one of the leading staffing agencies in North America, Express provides employment services and workforce solutions to employers throughout our community. Contact us today to get started on finding the right fit for you.