Field Service Engineer

2 months ago

Beverly, United States F2Onsite Full time
Job DescriptionJob Description

We are looking for a Field Service Technician to accommodate up to 150 mile radius in and around both LOWELL and BEVERLY, MA.

We are looking for a technician with strong Deskside/IT experience, who is comfortable supporting Vehicle Fleets. (Vans, Trucks, Forklifts, etc.)

Cable management and Electrical/Mechanical experience is a plus.

 

Contract to Hire.

***Rate WILL increase with conversion after 3-6 months.***

 

Skill/Ability Knowledge:

  • Able to work at a high level independently, utilizing other resources with good judgment
  • Able to demonstrate high initiative and ownership of issues
  • Able to make customers feel great about their support experience regardless of the outcome via high level, polished customer and relationship management skills
  • Must have strong leadership skills and a willingness and ability to work through tough situations and solve challenging problems
  • Extraordinary written, verbal and interpersonal skills are also a must
  • Must be ready and willing to commit to continuous education, certification and self-improvement
  • Must be able to act as a leader and set the example both technically as well as with all other employee responsibilities within his/her team
  • Install, upgrade, support and troubleshoot XP, Windows 10 and Microsoft Office Apple, Mac, iPad, iPhone and any other authorized desktop applications
  • Customize desktop hardware to meet user specifications and site standards
  • Responsible for monitoring, operating, managing, troubleshooting and restoring to service any terminal service client, personal computers (PC) or notebooks that has authorized access to the network
  • When the restoration is beyond the scope of the computers, laptops, printers and any other authorized peripheral equipment the Desktop Support Engineers will escalate the issue/problem to proper tier 3 support team member
  • Develop trends by monitoring and analyzing incoming calls, problems and support requests
  • Provide user data and application recovery
  • Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software
  • Use tools and methodologies to load, copy and customize operating system configurations for deployment
  • Responsible for tracking hardware and software inventory
  • Familiarize end users on basic software, hardware and peripheral device operation
  • Take ownership and responsibility of queries, issues and problems assigned to the Desktop Support Engineers
  • Works with vendor support contacts to resolve technical issues within the desktop environment
  • Works with other IT team members regarding new branch builds and upgrades
  • Dealing with queries by following departmental procedures for fault resolution
  • Operates within, enforces, and suggests modifications and additions to desktop standards and guidelines
  • Maintains IT records and tracking for area of responsibility
  • Ensures that supported customer accurately completes the approved work request with the date and time of submission
  • Develop sound understanding of IT operations and related applications and IT systems as well as business related processes and procedures
  • Develop technical knowledge of each system within company profile and specialized knowledge of certain nominated areas
  • Maintain adequate knowledge of operating systems and application software used to provide a high level of support
  • Maintains and consistently demonstrates a general knowledge of company guidelines, processes, practices and procedures

Soft Skills:

  • Thought Process: Able to understand technical concepts and can develop ways to help others learn. Ability to solve complex problems with innovative solutions. Ability to manage multiple priorities. Ability to quickly and proactively gain an understanding of the client's business problems and deliver solutions and recommendations to solve.
  • Interpersonal: Excellent customer service, technical, organizational, and communication skills -- in person and on the phone; effective listening and team orientation. Able to persuade, influence and negotiate with staff and vendors in critical situations. Able to motivate others and work cooperatively in a group to achieve common goals.
  • Physical: Able to sit at a desk and grasp writing instruments. Able to manipulate fingers to perform keyboard strokes on a computer. Mobile between buildings. Must also be able to lift 40lbs without issue and move it from under a desk to a cart and vice versa. Must be able to work in the elements (hot weather/cold weather).
Company DescriptionF2OnSite is the fastest growing IT field services company in the United States, with hundreds of employee technicians in over 40 states. F2 OnSite performs service on computers, printers, point of sale systems, servers and other hardware technologies - including installations, migrations, deployments and break/fix. Learn more at F2onsite.com.

WHAT WE DO: Our focus is Hardware: Desktops, Laptops, Servers, Printers, POS systems, and LCDs. We have hundreds of team members across the US who work Onsite at customer locations - providing hardware break/fix services, migrate data, install computers, move printers, install/fix servers and POS systems. We close thousands of service calls each week, and do whatever it takes to get our customers up and running again. We specialize in all types of technology, projects, desktop support and more.Company DescriptionF2OnSite is the fastest growing IT field services company in the United States, with hundreds of employee technicians in over 40 states. F2 OnSite performs service on computers, printers, point of sale systems, servers and other hardware technologies - including installations, migrations, deployments and break/fix. Learn more at F2onsite.com.\r
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WHAT WE DO: Our focus is Hardware: Desktops, Laptops, Servers, Printers, POS systems, and LCDs. We have hundreds of team members across the US who work Onsite at customer locations - providing hardware break/fix services, migrate data, install computers, move printers, install/fix servers and POS systems. We close thousands of service calls each week, and do whatever it takes to get our customers up and running again. We specialize in all types of technology, projects, desktop support and more.

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