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Customer Support Representative

1 month ago

Huntington Beach, United States SWT Enterprises LLC Full time
Job DescriptionJob Description

My client is seeking a Customer Support Representative to join their team 

FULL TIME  100% ONSITE

This is not a CALL CENTER role.  They are looking for an account manager with strong Customer Service. 

ESSENTIAL RESPONSIBILITIES:

  • The primary responsibility is to deliver excellent service to all customers.
  • Supply product pricing, availability, and lead times within predefined criteria.
  • Manage a Customer Portfolio of diverse domestic and/or international accounts.
  • Input a high volume of Purchase Orders into the ERP system with accuracy and efficiency.
  • Manage order changes, adjustments, cancellations, credits, and return authorizations.
  • Handle customer concerns, present acceptable solutions and alternatives quickly, follow up to assure resolution.

QUALIFICATIONS:

  • Ability to compose correspondence and create simple Excel worksheets.
  • Ability to manage time effectively.
  • Ability to prioritize and manage various tasks successfully.
  • Attention to detail.
  • Capacity to work independently and within a team.
  • Reliability is essential.
  • Typing skills (40 WPM +) and math proficiency.

EDUCATION BACKGROUND AND WORK EXPERIENCE:

  • High school diploma or GED equivalent required.
  • Some college preferred but not required.
  • 2+ years of relevant work experience.