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Guest Service Specialist

4 months ago

Rochester, United States Healing Touch Spa Full time
Job DescriptionJob DescriptionBenefits/Perks 
  • Flexible Scheduling
  • Competitive Compensation
  • Employee Discount
  • PTO
  • Paid Holidays
  • Retirement
Job SummaryWe are looking for a customer-focused Guest Service Representative to join our team You are the face of our Spa, leaving both a first and last impression on all our guests. As the Guest Service Representative, you will assist customers with checking in and out, handle front desk operations, and a variety of other guest interactions.
The ideal candidate takes pride in the look and feel of the front desk and lobby areas and can quickly build rapport with guests. If you are a “people person” with a passion for providing exceptional customer service, we want to meet you 
Responsibilities
  • Greet every guest with a smile 
  • Assist guests with the registration process
  • Answer phone calls and take messages accurately
  • Anticipate the needs of guests and build rapport
  • Respond to guest concerns and resolve them appropriately, escalating to management when necessary
  • Maintain accurate records of registration and payment information 
  • Ensure compliance with health and quality standards
Qualifications
  • High School Diploma/GED required
  • Knowledge of front desk operations and procedures not required 
  • Proficient in English; knowledge of other languages is a plus
  • Ability to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations
  • Ability to demonstrate genuine care for customers and employees