Systems Administrator II

2 weeks ago


Seattle, United States TurnPoint Technology Full time
Job DescriptionJob Description

  Job Title: System Administrator II

Role: System Administrator II

Compensation: $70K to $95K, 2 weeks of paid time off, 100% employer-covered health insurance, Flexible Savings Account, 401K eligibility after 6-months, and more.

Location: This role requires being in our Seattle office three days a week.

COVID-19 Vaccination Policy

It is TurnPoint policy that employees must be vaccinated to enter the TurnPoint office, go on-site to client offices, and participate in in-person company activities. Unvaccinated employees may not take part in the aforementioned activities unless they request (and receive) an accommodation.

Position Description and Purpose: Perform technical work autonomously and as part of TurnPoint Technology Helpdesk team including working on assigned tickets and escalating client flags or tech issues as appropriate to managers. Monitor own workflow and project tasks. Accountable for accurately performing technical work and thorough internal documentation through to successful resolution and closure. Accountable for escalating key executive and tech issues appropriately to managers.

Note: Experience with the following technologies is a bonus:

  • Microsoft Windows 10/11
  • Microsoft 365
  • Microsoft SharePoint
  • Microsoft Teams
  • Printers
  1. Technical Responsibilities – 90%:
  • Act as liaison between clients and technical staff.
  • Perform daily client work remotely and onsite at client locations when necessary.
  • Function as client interface on phones and ticket thread intake including:
    • Provide in-office support Monday – Friday, 8AM-5PM PT and periodic after-hours work as required.
    • Perform tech tasks as self-assigned and assigned by tech managers.
    • Proactively identify, prioritize, diagnose, troubleshoot issues and deliver accurate tech work.
    • Walk clients through the problem-solving process in plain language terms, on their tech level.
    • Create, review and maintain tasks owned by self for support of client projects.
    • Maintain awareness of current work and status, managing tasks through to successful closure.
    • Create tasks, to contribute to client onsite visits and related meetings.
    • Ensure proper recording, documentation, and closure of all client inquiries using online tools.
    • Effectively utilize online tools: ZenDesk, Asana, AirTable, OneNote and other tools as required.
    • Monitor and update all assigned tickets on a daily basis.
  • Record and document tech processes to contribute to TurnPoint Tech Manual.

 

  1. Leadership Responsibilities – 8%:
  • Exemplify and champion superior client communication and service.
  • Emphasize quality, continuous improvement and high performance.
  • Enact and champion company policies.
  • Track, route and redirect issues to correct resources and internal team for support.
  • Balance support ticket threads, task execution and project work for timely completion.
  • Escalate unresolved client queries to the next level of support properly and in a timely manner.
  • Adhere to workflow best practices: attention to detail, thoroughness and follow-through.
  • Train and mentor the tech team.

 

  1. Special Position Requirements – 2%:
  • Obtain and maintain technical certifications as required.  
  • Ability to move equipment and lift 50 lbs. as required.
  • Other duties as assigned.

Powered by JazzHR

X6Dzr8EJwZ


  • Administrator II

    1 day ago


    Seattle, United States County of King Washington Full time

    Public Health Seattle & King Countys Administrative Services Division is seeking to hire a Full Time (Payroll) Administrator II. The Payroll Administrator II will play an integral role in providing day to day support regarding payroll processing f Payroll Specialist, Payroll, Administrator, Payroll Administrator, Public Health, Processing, Accounting

  • Learning Management Systems Administrator

    Found in: Appcast US C2 - 4 days ago


    Seattle, United States Sunrise Systems Inc. Full time

    Job Description: Top Skills: 2+ years of experience with SuccessFactors Excellent communication and technical trouble shooting skills ServiceNow experience preferred Excellent time management and attention to detail Experience in the same/similar regulated industry Position Summary: The Learning Management System (LMS) Administrator will manage and...

  • ADMINISTRATOR II

    Found in: Careerbuilder One Red US C2 - 2 days ago


    Seattle, WA 98127, USA, United States County of King Washington Full time

    Public Health Seattle & King Countys Administrative Services Division is seeking to hire a Full Time (Payroll) Administrator II. The Payroll Administrator II will play an integral role in providing day to day support regarding payroll processing f Payroll Specialist, Payroll, Administrator, Payroll Administrator, Public Health, Processing, Accounting

  • Systems Administrator

    2 weeks ago


    Seattle, United States Precept Brands Full time

    Job Description Job Description IT System Administrator Precept Wine is the largest privately owned independent wine company in the Northwest. We’re seamlessly integrated to run our own vineyards, wineries and world-class tasting rooms. Currently we are looking for the best and brightest to fill an opening for an Information Technology Systems...

  • Systems Administrator

    2 weeks ago


    Seattle, United States PRECEPT BRANDS LLC Full time

    Job DescriptionJob Description IT System Administrator Precept Wine is the largest privately owned independent wine company in the Northwest. We’re seamlessly integrated to run our own vineyards, wineries and world-class tasting rooms. Currently we are looking for the best and brightest to fill an opening for an Information Technology Systems Administrator...

  • Systems Engineer II

    Found in: Resume Library US A2 - 2 weeks ago


    Seattle, Washington, United States iSoftTek Solutions Inc Full time

    Job Title: Systems Engineer II  Location: Seattle, WA, 98109  Duration: 6 Months    Job Type: Contract – W2    Work Type: Onsite   Note: Please don’t share your resumes if you are on CPT, OPT & H1b   Job Description:   •         In-depth knowledge of & experience deploying and operating Windows and Linux. ...

  • Health Systems Administrator

    Found in: beBee jobs US - 2 weeks ago


    Seattle, Washington, United States Department Of Veterans Affairs Full time

    Summary Incumbent serves as a full Associate to the Director, VA Puget Sound Health Care System. VA Puget Sound Health Care System is a Joint Commission accredited health care system consisting of two divisions. One is located at Seattle and one based at American Lake near Tacoma. The Puget Sound Healthcare System is part of VA Northwest Network VISN 20....


  • Seattle, United States County of King Washington Full time

    Public Health | Seattle & King County is seeking a TLT (Term-Limited Temporary) Administrative Specialist II - Patient Services Representative to join our vibrant multi-disciplinary, and diverse team at our Downtown Public Health Dental Clinic in the Administrative Specialist, Patient Services, Clinic, Dental, Representative, Customer Service

  • Software Developer II

    Found in: Dice One Red US C2 - 2 days ago


    Seattle, United States American Systems Corporation Full time

    LOOKING FOR: A self-driven, intermediate candidate with ability to obtain a Secret clearance to join our AMERICAN SYSTEMS Engineering team as a Software Developer. Candidate will be supporting the United States Navy in Seattle, Washington. As a Software Developer II, you will: * Work directly in support and execution of McLean capabilities for the US Navy. *...


  • Seattle, United States Salesforce Full time

    Were in need of an administrator for our event technology stack, most significantly centered around Rain. Focus and the Salesforce Events mobile app. As steward of these systems, youll have a front row seat to see how Brand Technology runs some of Technology, Systems Administrator, Systems, Administrator, Salesforce, Event

  • Learning Management System Administrator

    Found in: Appcast Linkedin GBL C2 - 3 days ago


    Seattle, United States Motion Recruitment Full time

    Our client is seeking a motivated Learning Management System (LMS) Administrator.Location: Seattle, WA (3 days onsite rest remote)Duration: 12 Months ContractPosition Summary:The Learning Management System (LMS) Administrator will manage and coordinate training events and record and control training information for the Learning Management System (LMS).Top...

  • Learning Management System Administrator

    Found in: Appcast US C2 - 3 days ago


    Seattle, United States Motion Recruitment Full time

    Our client is seeking a motivated Learning Management System (LMS) Administrator.Location: Seattle, WA (3 days onsite rest remote)Duration: 12 Months ContractPosition Summary:The Learning Management System (LMS) Administrator will manage and coordinate training events and record and control training information for the Learning Management System (LMS).Top...


  • Seattle, United States Greene IS Full time

    Job DescriptionJob DescriptionAbout Us:Do you get excited about how technology can improve small businesses? Do you enjoy working with business leaders to exceed their expectations? Are you ready to work for an innovative fast growing company?! If so this is the place for you. Greene Information Systems is a 12-year-old MSP located in Seattle, WA. Greene IS...

  • LAN Administrator

    2 weeks ago


    Seattle, United States Calea Full time

    The LAN Administrator Senior position for King County Sheriff's Office (KCSO) is part of a collaborative team of 11 other technicians tasked with providing a broad range of IT systems support for the entire KCSO and AFIS regional partner agencies; such as, supporting Sheriff's Office & partner agency desktops, laptops, smartphones, printers and servers at...


  • Seattle, United States LaSalle Network Full time

    LaSalle Network is currently partnering with a nationwide Managed Service Provider that is looking for a Remote CA Datacom Systems Programming Administrator. This individual will be responsible for upgrading and maintaining mainframe database software to support CA Datacom Environments. This is a contract opportunity with the possibility of extension or...


  • Seattle, United States DM Clinical Research Full time

    Job DescriptionJob DescriptionClinic Research Coordinator II The Clinical Research Coordinator II, will ensure that quality research is conducted at the assigned investigative sites in accordance with the sponsor protocol, FDA Regulations, and ICH/GCP guidelines and to provide the best quality data to the sponsor. The CRC I will also ensure study...

  • Systems Engineer II

    2 weeks ago


    Seattle, United States Intelliswift Full time

    Job ID: 24-01603 Pay rate range - $65/hr. to $69/hr. on W2 100% Remote Job Description: The successful engineer in this role will: Understand how commodity servers, operating systems, and networks function, perform, and scale. Possesses superb troubleshooting, project management, and problem analysis skills. Drive technical innovation and efficiency in...

  • Lab Technician I-II

    2 days ago


    Seattle, United States Benaroya Research Full time

    Overview The principal focus of the Ziegler Laboratory is the development and regulation of the immune system. We are taking a variety of approaches, ranging from a detailed molecular analysis of gene expression to the generation of model systems of human autoimmune disease. Responsibilities Performs laboratory and related work such as weighing materials;...

  • Systems Analyst II

    Found in: Resume Library US A2 - 22 hours ago


    Seattle, Washington, United States Expeditors Full time

    Job Description Exchanging accurate data is critical to the logistics industry. For Expeditors to excel at managing the complex logistics needs of our clients, we are required to provide them detailed information about the location and content of freight. Systems Analyst II is a mid-level career opportunity. This role in the Connected Customer Group...

  • Firm Administrator

    2 weeks ago


    Seattle, United States Leslie & Associates, LLC Full time

    Job DescriptionJob DescriptionFirm AdministratorLocated in downtown Seattle the Firm Administrator is a management level position playing an integral part in the success of the firm by working closely with partners on firm-wide policy setting, problem solving and decision making. Our client has engaged us to help find the person who encompasses a wide range...