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Benefits Customer Representative
4 months ago
*Please read the full posting or your resume will not be considered for the position*
If applying, you may not be contacted right away; be patient you will likely be reached out to by the end of June or beginning of July as start dates begin in August.
This opportunity is fully remote but does require you reside within 2 hours of the city listed to come in on the first day for a brief orientation and to pick up equipment.
*Pay Rates - Set for contract and vary from $16.50-18.75/hr. - position will be working contract to hire (4-6 months to start with great chance of permanent placement if attendance and performance meet expectations*
*Please ensure you have the most up to date resume. All positions listed on it will be verified and start dates / end dates must be 100% accurate (month and years are verified). Education will be verified as well (high school diploma required at minimum; only list highest level of education completed). Email resume to kgregory@alinestaffing.com*
Finally, you will be required to do a self-recorded video interview on the HireVue platform. You will be sent an invitation directly to your email. Ensure all questions are answered thoroughly and done in a professional manner. Dress appropriately for the interview with no distractions or outside noise / ensure you are in a private area. These interviews will determine if you are hired so take them seriously
*SEE FULL JOB DETAILS - Read this whole posting or you will not be considered for the role*
Start Dates - First class will be starting on 8/5 - 8/12 or 8/19 - From that point there will be a new starting class every Monday until the end of September or beginning of October. You can be considered for each one if you don't make it into the most upcoming one.
*Time off request are limited within the first 90 days if you have any extended periods of time off that is needed you will not be considered*
FULL JOB Description and Posting: (Please read everything).
· As a Benefit Customer Service Representative, you will have the rewarding opportunity to help our client members through the enrollment process and when making updates to their health care and/or pension plans.
· We allow you the freedom to take the time necessary to provide the highest level of service. You will start out on one client, and with dedication to our clients.
· You will be cross trained to aid on multiple clients. You will spend your day either on the phone or aiding through webchat conversations and email. We provide superior service center environment in professional buildings where you will be recognized for your dedication.
Shifts
· During our busy season you will be expected to work a 40-hour week and overtime when requested.
· During our off season, your hours will fluctuate between 32 to 40 hours depending on client need.
· NO WEEKEND SHIFTS Monday through Friday only
· Most locations you need to be flexible to work an 8-hour shift between 7a-8p but in some west coast roles you might need to be available from 530a-8p. Looking for flexibility
Job Description
Remote Role, MUST BE LOCAL. You will go onsite for day 1 to pick up equipment and also be required to come in for meetings or major projects.
· Quickly build rapport and respond to customers in a compassionate manner by identifying and exceeding expectations by responding in a respectful, accurate, timely manner, consistently meeting commitments via phone, email, and instant message.
· Ability to customize customer service approach to meet all types of member communication styles and personalities while maintaining professionalism, and diplomacy during difficult calls.
· Handle confidential information with sensitivity and discretion in accordance with HIPAA and Data Privacy laws and company data security requirements.
· Skillfully translate health and welfare and pension terms, complex plan information and processes into simple explanations and instructions that customers can understand and act upon.
· Read and understand clients plan documents and online knowledgebase tools while collecting relevant information to determine immediate requests/questions and to anticipate the future needs of the member.
Requirements
· Must have High School Diploma or GED
· Looking for any various experience, preferably in Customer Service or Call Center
· Looking for English Speaking candidates or Bilingual in Spanish or French (Paid .75 Cents more if Bilingual, Fully Fluent in Spanish or French)
Please click to apply now Kyle Gregory (kgregory@alinestaffing.com) will reach out to you as soon as possible
