Senior IT Deployment Specialist

1 month ago


West Palm Beach, United States VXIT Services Full time
Job DescriptionJob Description

About Us:

VXIT is a fast-paced and quickly growing Managed Service Provider (MSP), delivering IT support for our small and medium business clients across various industries. We pride ourselves on providing exceptional support and expertise to ensure the success and satisfaction of our clients through innovative and reliable IT services.

 

Position Summary:

We are seeking a senior-level IT Deployment Specialist to join our team Specifically, we are looking for someone who excels at deploying new PCs and devices, setting up new users, and offboarding users for our clients. The ideal candidate will have a minimum of 5 years of experience in IT support, preferably within an MSP environment, and a strong focus on automation and process improvement. This is not a remote job, the selected candidate must be able and willing to commute to our office daily.

 

Responsibilities:

  • Deploy new PCs and devices, ensuring proper configuration and integration into existing systems
  • Set up new users, including account creation and permissions management
  • Offboard users, ensuring secure and thorough removal of access and data
  • Develop and implement automation processes to streamline deployment and user management tasks
  • Collaborate with clients to understand their specific needs and tailor deployments accordingly
  • Maintain detailed documentation of deployment processes, user setups, and offboarding procedures
  • Provide advanced technical support and troubleshooting for deployment-related issues
  • Stay current with industry trends and best practices to continually improve department processes
  • Work with other members of the support team, helping them solve difficult problems
  • Develop and lead training sessions among the support team
  • Track customer issues and resolutions via our ticketing system
  • Track all time for billing and team metrics

Qualifications:

  • Minimum 5 years of experience in IT support
  • Experience with a Managed Service Provider is a huge plus
  • Strong customer service skills and a sense of urgency is a must
  • Ability to communicate efficiently via email, phone, and in person
  • Ability to build rapport with clients
  • Strong troubleshooting and critical thinking skills
  • Positive and professional demeanor
  • Organization and the ability to manage a workload

Technical Qualifications:

Qualified candidates will have worked with, have knowledge of, or be very familiar with:

  • All modern Microsoft Windows Operating Systems, Workstation, and Server versions
  • Apple hardware, Macs, iPhones, and OSX
  • Networking, TCP\IP, and common troubleshooting commands
  • Printers, specifically in a business environment
  • Networking hardware including firewalls, switches, routers, and wireless access points
  • Active Directory
  • Azure Active Directory
  • Anti Virus
  • Google Workspace
  • Microsoft 365/Office 365
  • VoIP Phone systems
  • DNS
  • Backup and Recovery
  • Intune
  • Spam Filtering
  • Cyber Security
  • Rewst or other RPA software
  • ConnectWise
  • SentinelOne

Non-Technical Qualifications:

  • Excellent communication skills, both written and verbal
  • Punctuality
  • Self-starter
  • Problem-solving skills
  • Hustle
  • Interpersonal skills
  • Empathy
  • Ethical behavior
  • Good attitude
  • Confidence
  • Sense of humor

Benefits:

  • Competitive salary
  • Health, dental, and vision insurance
  • 401(k) with company match
  • Paid time off and holidays
  • Professional development opportunities


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