Customer Service Technical Representative

1 week ago

Evansville, United States Your Talent Source Full time $100,000 - $110,000
Job DescriptionJob Description

CUSTOMER SERVICE TECHNICAL REPRESENTATIVE – Aluminum Can
We’re looking for a Technical Representative with Customer Service & Aluminum Can experience. The position reports to the Customer & Product Quality Assurance Manager. Position is responsible for customer technical service for aluminum can-sheet products.

KEY QUALIFICATIONS

  • 5+ years of Aluminum can & lid manufacturing knowledge
  • Data analysis and problem-solving skills
  • Rigid Container Sheet (RCS) manufacturing process knowledge
  • RCS metallurgy knowledge
  • Strong communication skills, both written and verbal
  • Interpersonal astuteness
  • Negotiations skills
  • Has strong interpersonal skills and works well with Customers.
  • Ability to represent the company well.
  • Technical face that they get to know and work closely with Quality & Commercial organization.
  • Must be able to travel when needed. Expected is 25%, may be a lot more at times.
  • It is possible that the ideal/right Candidate may not need to relocate to the plant location.

KEY RESPONSIBILITIES Include:

  • This position interacts with plant personnel and customers to resolve product-related technical issues.
  • The position leads efforts to problem-solve product performance issues and to determine root causes and provides information to the manufacturing locations to facilitate root cause problem-solving.
  • In addition, this position is an advocate and change agent for product changes that increase customer satisfaction and/or reduce operating costs.
  • Identify, drive, and/or facilitate product changes through commercialization.
  • Works with customers during process upset conditions; minimize financial impact.
  • Resolve customer quality issues efficiently and process claims.
  • Leads and/or participates in effective root cause problem-solving Identifies, evaluates, and/or implements initiatives that result in win-win for the company and the customer.
  • Establishes relationships at various levels at customer plants.
Company DescriptionWe are an Executive Recruiting Agency, working on behalf of our client.Company DescriptionWe are an Executive Recruiting Agency, working on behalf of our client.

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