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Customer Technical Service Representative
2 months ago
Acunor is looking for a Customer Technical Service Representative with expertise in Aluminum Can Manufacturing. this is a fulltime opportunity. interested candidates are encouraged to apply with the resumes to saikumar.m@acunor.com
Title: Customer Technical Service Representative
Location: Evansville, Indiana.
Fulltime opportunity.
Description:
The position reports to the Customer & Product Quality Assurance (CPQA) Manager. The technical service organization
has responsibility for providing customer technical service for can-sheet products produced at the companys plant in southern Indiana.
This position interacts with both plant personnel and customers to resolve technical issues related to products.
The position leads efforts to problem solve product performance issues and to determine root cause and provides information to the manufacturing locations to facilitate root cause problem-solving. In addition, this position is an advocate and change agent for product changes that increase customer satisfaction and/or reduce operating costs.
Key Qualifications
? 5+ years of Aluminum can & lid manufacturing knowledge
? Data analysis and problem solving skills
? Rigid Container Sheet (RCS) manufacturing process knowledge
? RCS metallurgy knowledge
? Strong communications skills, both written and verbal
? Interpersonal astuteness
? Negotiations skills
? Has strong interpersonal skills and works well with Customers.
? Outgoing
? Represent them well
? Technical face that they get to know and work closely with Quality & Commercial organization.
? Must be able to travel when needed.
Key Responsibilities
? Identify, drive, and/or facilitate product changes through commercialization.
? Works with customers during process upset conditions; minimize financial impact.
? Resolve customer quality issues efficiently and process claims.
? Leads and/or participates in effective root cause problem-solving Identifies, evaluates, and/or implements initiatives
that result in win-win for the company and the customer.
? Establishes relationships at various levels at customer plants
