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Administrative Assistant 5
3 months ago
Job Title: Administrative Assistant/CSR
Job Max Pay Rate: $17.99/Hr on W2.
Job Location: 560 Jefferson Boulevard, Warwick, Rhode Island 02886
Job Duration: 6 months of contract possibilities for an extension.
Job Timings: 9:00 AM to 2:00 PM
Onsite Position.
Posting Title:
Warwick, RI - Admin/Clerical - DHS - VETS - N/A - Administrative Assistant
Generic Job Description:
To perform simple routine repetitive clerical work at the RI Office of Veterans Services Resource Center ; and to do related work as required.
Supervision Received:
Individual tasks, if at all varied, are assigned in detail and specific. instructions are given as to the manner of performance; work is carefully checked by the supervisor both in process and in final form for completeness and accuracy.
Work Performed:
To provide customer service to Veterans and military family members, including answering phones, responding to written, and in-person requests for information and advice from persons, their representatives, agencies, and others; to follow up as needed.
To schedule and confirm virtual and in-office appointments.
To keep abreast of all services available to the RI Office of Veterans Services.
To assist in the development and maintenance of a resource file.
Coordinate with staff and with various service provider agencies.
To enter data and upload documents into a customer management and referral system.
To assist in the dissemination of printed and other materials. To assist in the preparation of monthly, quarterly, and annual informational and statistical reports.
To investigate and document complaints.
To conduct activities, as assigned, throughout the state such as at information fairs, public meetings, and the processing of identification cards and eligibility screenings.
To assist with the completion of application forms as needed.
To do related work as required.
Knowledge & Skills:
A working knowledge of business English; customer service skills, familiarity with standard office filing procedures; the ability to
use Microsoft 365 products, the ability to understand readily and carry out simple directions, both oral and written; and related capacities and abilities.
Education:
Such as may have been gained through graduation from a senior high school.
Or any combination of education and experience that shall be substantially equivalent to the above education.
