Technical Support Specialist

1 week ago

New York, United States Hi! Tech Full time
Job DescriptionJob Description

Hi Tech is looking for sharp, energetic, creative, highly-motivated, and personable tech professionals to join our team.

A successful candidate:

  • Takes initiative, is proactive and self-motivating;
  • Strives for excellent communication with clients and team members;
  • Thrives in the face of uncertainty, excited to create solutions;
  • Enjoys a non-traditional (and lately virtual) office setting;
  • Is an excellent problem solver;
  • Effectively communicates complex ideas or topics to a non-technical audience;
  • Takes initiative and self-motivating;
  • Has a strong internal locus of control;
  • Believes in consistent professional development and growth;
  • Is highly-likable; and,
  • Is well versed in all things IT and tech-related, with a wide breadth of knowledge across software, hardware, networking, and security disciplines.

Responsibilities include:

  • Providing desktop support (macOS, Windows, and Chrome OS);
  • Onboarding and offboarding of clients' team members - in a friendly, professional, and sensitive manner;
  • Managing vendor relationships (and performing contract reviews);
  • Configuring and administering SaaS applications (e.g., G Suite, Dropbox, Slack, Jamf, Atlassian Suite, 1Password, OneLogin, Active Directory, etc.);
  • Managing licenses and performing account recertifications;
  • Researching best-in-class hardware, software, peripherals (and interoperability, in a constantly changing landscape), and providing recommendations in terms of good, better, and best;
  • Procuring hardware and software;
  • Performing device enrollment and asset management;
  • Creating/maintaining processes and documentation;
  • Installing and configuring AV equipment for video conferencing;
  • Running, terminating, testing network cabling, and implementing and configuring network hardware;
  • Reverse-engineering existing hardware/software implementations;
  • Analyzing existing technology-related pain points and providing effective and budget-conscious recommendations and reasoning to our client's management team;
  • Providing detailed, accurate, and timely reporting of work completed for client deliverables.

Experience/qualifications desired:

  • Bachelor's degree
  • 2+ years of post-collegiate technical experience
  • Extremely detail-oriented
  • Ability to project manage complex, nuanced efforts from start to finish
  • Proven ability to work successfully with limited supervision
  • Ego-less personality with excellent teamwork and communication skills
  • High empathy and bedside manner for/with end-users
  • Ability to explain complex technical ideas to a non-technical audience
  • Ability to deep-dive into research and find fixes when faced with unfamiliar technical hurdles or blockers
  • Perseverance, resilience, and scrappiness in the face of challenges
  • Ability to work effectively whether on-site, on the go, or remotely
  • Ability to work in varying office cultures and able to blend in and work quietly and discreetly (when needed)
  • Deep knowledge of Google Workspace (G Suite for Business)
  • Experience implementing and administering MDM systems (Kandji, Jamf, Mosyle, etc.)
  • Understanding of ISP and networking hardware (modems, firewalls, switches, access points) along with concepts such as DNS, DHCP, VPN, and TCP/IP protocols
  • Experience with planning and deploying ethernet cabling, networking hardware, and related infrastructure
  • Ability to troubleshoot Wi-Fi and wired network connectivity and to improve overall network performance and security
  • Experience deploying and operating a variety of video conferencing solutions
  • Understanding of basic audio hardware (mics, mixers, etc.)
  • Knowledge and understanding of interoperability (and limitations of), all common digital and analog cables and interfaces (Ethernet, HDMI, USB-C, DVI, etc.)
  • Must be trustworthy and able to maintain the confidentiality of all sensitive client data (able to sign NDAs as required)
  • Ability to effectively and accurately use a tape measure, hand tools, a power drill, and be comfortable on a ladder
Company DescriptionHi Tech was started by two technologists and friends who recognized that helping companies operate efficiently doesn’t require short sleeve button-downs and condescending attitudes. We’re a small company driven by a singular goal: to provide world-class support for our clients - and have a great time doing it.

Hi Tech provides IT consulting, managed services, and installation and configuration of tech for small and medium-sized businesses in New York, California, and Pennsylvania. We are headquartered in Manhattan, have a satellite office in San Diego, and have a small team in Pittsburgh and Seattle.

Our friendly Tech Helpers are the Office Manager, Ops Manager, and/or CIO's best friends, providing premium IT service to their staff while concurrently building the underlying infrastructure and processes necessary for their company's growth in the future.

We are proud of our deep relationships with our illustrious clients. At the same time, we believe in and are also proud of taking care of our people. We offer competitive salaries and a complete benefits package (including employer-match for our 401(k), fully company-paid life insurance, and primarily company-paid health, vision, and dental insurance). We have a continual performance development process, with frequent opportunities for merit-based raises and performance-based bonuses.

* Medical, Dental, Vision, Life, and Long Term Disability Insurance benefits are provided to employees with Hi Tech covers the majority of the cost of premiums. Hi Tech partially funds coverage for dependents.Company DescriptionHi Tech was started by two technologists and friends who recognized that helping companies operate efficiently doesn’t require short sleeve button-downs and condescending attitudes. We’re a small company driven by a singular goal: to provide world-class support for our clients - and have a great time doing it. \r
\r
Hi Tech provides IT consulting, managed services, and installation and configuration of tech for small and medium-sized businesses in New York, California, and Pennsylvania. We are headquartered in Manhattan, have a satellite office in San Diego, and have a small team in Pittsburgh and Seattle. \r
\r
Our friendly Tech Helpers are the Office Manager, Ops Manager, and/or CIO's best friends, providing premium IT service to their staff while concurrently building the underlying infrastructure and processes necessary for their company's growth in the future. \r
\r
We are proud of our deep relationships with our illustrious clients. At the same time, we believe in and are also proud of taking care of our people. We offer competitive salaries and a complete benefits package (including employer-match for our 401(k), fully company-paid life insurance, and primarily company-paid health, vision, and dental insurance). We have a continual performance development process, with frequent opportunities for merit-based raises and performance-based bonuses.\r
\r
* Medical, Dental, Vision, Life, and Long Term Disability Insurance benefits are provided to employees with Hi Tech covers the majority of the cost of premiums. Hi Tech partially funds coverage for dependents.

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