PRN Clinical/Technical Support Specialist

Found in: Appcast Linkedin GBL C2 - 2 weeks ago


New York, United States ConsignMed, Inc. Full time

JOB DESCRIPTION:

The Clinical Specialist will provide pre-sales customer support including installation, licensing, and training needs as part of a pivotal study of 2nd generation breast navigation device. Clinical Specialist will provide post sales clinical support and refresher training as needed; maintain communication with customer to ensure satisfaction and utilization; provide customer feedback to the management team; assist customers with reimbursement documentation. You will work in a team environment on clinical trials accurately documenting and performing measurements on excised tissue.

*Must be able and willing to travel as business dictates.

*Work in local territory and surrounding areas including NY, NJ and Staten Island

RESPONSIBILITIES:

  • Work as part of a team with one person collecting and completing FDA forms and the second person will be handling a tissue specimen and taking measurements. Accuracy is key on the forms.
  • Provide on-site application support:
  • Pre and post sales process
  • Identify and schedule follow up training
  • Participates with Clinical Trial collecting data and performing measurements on excised tissue in Operating Room
  • Provide customer support:
  • Relay and resolve customer issues in a timely manner
  • Ensure customer satisfaction is maintained
  • Escalate any problems to management as needed
  • Provide feedback/customer suggestions to management
  • Assist customers with resolving insurance reimbursement matters
  • Interact with Sales, Marketing and Service Management to continually evaluate and improve the product support solutions
  • Consistent communication with customers to enhance product experience
  • Promote continuous improvement:

REQUIREMENTS:

  • Bachelor’s degree
  • Comfortable within the operating room, 3-5 years of experience in OR environment.
  • Prior customer relations experience
  • Competent with computers, working with PDF files, taking photos and uploading to email along with zipping large files to send via email
  • Competent with Microsoft Office Suite: Word, Outlook, Excel, PowerPoint
  • Provide on-site application support
  • Provide customer support
  • Promote continuous improvement
  • Must have a reliable car to drive to and from In-service locations if local assignment, or able to travel as needed
  • Will need to arrive at the site approximately 45 minutes before scheduled case to prepare equipment as well as change into scrub attire
  • Must have flexible schedule to meet case coverage needs. Will have advance notice of need.
  • Must be able to pay for expenses and submit receipts for reimbursement



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