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Customer Service Representative
1 month ago
Job Type
Full-time
Description
The Customer Service Representative manages customer queries and directs them to the appropriate contact. This position interacts with customers to provide information in response to inquiries about products and services and provides support to Sales Operation team and Salespeople.
The Customer Service Representative is based out of the Minneapolis, MN office, and reports to the Business Support Manager.
Essential Functions
Manage large number of incoming phone calls
Ease the burden from Sales operation team when it comes to communication with Salespeople.
Build sustainable relationships and trust with customers by handling questions and concerns with speed and professionalism
Process orders and assist with internal tasks to support the salespeople out in the field
Provide accurate, valid and complete information by using the right resources.
Follow communication procedures, guidelines, and policies
Take the extra mile to engage customers
Requirements
Excellent customer support experience or previous experience as a Client Service Representative
Strong phone handling skills and active listening
Familiar with CRM systems
Customer orientation and ability to adapt/respond to different types of people
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time.
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