Automotive Auto Body Shop General Manager

4 weeks ago

Leesburg, United States The Body Works of Virginia Full time
Job DescriptionJob DescriptionBenefits/Perks
  • Careers Advancement Opportunities 
  • PTO, Health Care Benefits
  • Competitive Compensation
Job SummaryAre you ready to take the next big step in your automotive industry career? Our high-volume automotive body shop is seeking a full-time Automotive Office/Store Manager to oversee and motivate our talented team of professionals.

The ideal candidate for this position should have a track record of successful management positions with at least three years of experience, and a strong desire to succeed with integrity.

You will oversee daily operations and assist sales and service managers in setting big but realistic goals. We offer a competitive base salary and financial incentives—when our automotive body shop succeeds, so do you If you have auto body shop management experience and excellent communication skills, apply today Responsibilities 
  • Oversee daily operations, remedy customer complaints promptly, and ensure customer satisfaction metrics are met
  • Recruit, hire, and train service managers, parts managers, and estimators to meet profit levels
  • Attend manager meetings and establish good working relationships with owners, managers, and staff to establish processes
  • Implement growth strategies that align with automotive group objectives by carefully assessing profit and loss
  • Forecasts goals and objectives for the department and strives to meet them.
  • Hires, trains, motivates and monitors the performance of all body shop employees.
  • Prepares and administers an annual operating budget for the body shop.
  • Directs and schedules the work of all body shop employees.
  • Establishes and maintains good working relationships with insurance adjusters.
  • Establishes and maintains good working relationships with customers to encourage repeat and referral business.
  • Monitors technicians' daily productivity reports and corresponding payroll records.
  • Gives fair estimates on costs and time required for body work.
  • Follows up on parts department orders to ensure parts availability.
  • Monitors progress and completion of vehicles in the shop, ensuring that proper repair and safety procedures are followed.
  • Maintains high-quality service repairs and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality.
  • Checks quality of completed work.
  • Handles customer complaints immediately and according to guidelines.
  • Monitors paper flow to ensure that all documents are accounted for, filled out completely and legibly and filed or distributed to the appropriate parties.
  • Prepares final billing for completed repair orders.
  • Controls accounts receivables for body repair work.
  • Understands, keeps abreast of and complies with federal, state and local regulations that affect body shop operations, such as hazardous waste disposal, OSHA Right-to-Know etc. Provides necessary training.
  • Ensures that proper safety equipment is available and being used properly.
  • Facilitates and/or conducts technical training and sends employees to appropriate training schools as needed.
  • Monitors the maintenance of paint booths, frame straightening equipment, and other large fixed assets to ensure long-term usage and value.
  • Keeps abreast of new equipment and tools available and recommends purchases.
  • Ensures that the work areas and customer waiting area are kept clean.
  • Maintains professional appearance.
  • Other tasks as assigned.
Qualifications
  • Bachelor’s degree is preferred but not required; a high school diploma or GED equivalent needed
  • Three or more years of experience in a sales manager or general manager position for a dealership or auto group is necessary
  • Knowledge of the automotive industry and trends
  • Possess a state-issued driver’s license and acceptable driving record to operate dealership-owned vehicles
  • Strong communication skills; a track record of leadership; and the ability to interpret profit and loss statements are necessary for success

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