We have other current jobs related to this field that you can find below

  • Customer Service Representative

    1 month ago

    Prescott, United States U-Haul Full time

    Location: 2122 Hwy 69, Prescott, Arizona 86301 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional...

  • Customer Service Representative

    5 hours ago

    Prescott, United States Martin Marietta Full time

    Description Position Summary The Customer Service Representative position is responsible for providing customer service, placing new phone orders and changing existing orders for ready mix customers. Requirements Answers the phones and places new orders Must be able to type 30-35 WPM Call customers as needed for dispatchers Responsible for total customer...

  • Customer Service Representative

    3 months ago

    Prescott, United States Quipt Home Medical Full time

    Description Quipt Home Medical is a rapidly growing leader in the provision of clinical respiratory equipment and service in the durable medical equipment industry. We are looking for driven individuals to come grow with us.Position: Customer Service RepresentativePosition Reports To Branch Manager/CSR DirectorPosition Summary As a Customer Service...

  • Licensed Customer Service Representative

    3 months ago

    Prescott, United States Staff My Agency Full time

    Position Overview Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Licensed Customer Service Representative - State Farm Agent Team Member. We seek an licensed energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. If you...

  • Customer Service Representative

    3 months ago

    Prescott Valley, United States Sun Technologies Full time

    Job Title : Customer Service Representative Required Skills : Responds to telephone inquiries and orders from patients and referral sources. Location : Prescott Valley,Arizona **Job Description** * Responds to telephone inquiries and orders from patients and referral sources. * May assist walk-in patients with the selection of equipment, supplies, and...

  • Licensed Customer Service Representative

    1 month ago

    Prescott, United States Tracy Murr - State Farm Agency Full time

    Job DescriptionJob DescriptionPosition Overview Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Licensed Customer Service Representative - State Farm Agent Team Member.We seek an licensed energetic professional interested in helping our business grow through value-based conversations and remarkable...

  • Customer Service Representative

    2 days ago

    Prescott, Arizona, United States Quipt Home Medical Full time

    Job SummaryQuipt Home Medical is a rapidly growing leader in the provision of clinical respiratory equipment and services in the durable medical equipment industry. We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative - Respiratory Equipment Specialist.Key ResponsibilitiesCustomer...

  • Customer Service Representative

    3 months ago

    Prescott, United States Spectrum Health Care Full time

    **Customer Service Representative - Prescott - Front Desk** **SPECTRUM HEALTHCARE GROUP** Spectrum Healthcare Group is a truly integrated care facility with a simple mission that sums up what drives us: Compassionate Care for Mind, for Body, for all of YOU! This rings true for our clients as well as our employees. We have been providing high quality whole...

  • Patient Service Representative

    1 month ago

    Prescott, United States US Derm Support Roles Full time

    OverviewCome join our team! We have an immediate need for a Patient Service Representative in our Prescott, AZ clinic! If you are ready to make an impact every day, and thrive in a fast-paced environment, then a career at Forefront may be the perfect fit for you!SummaryThe Patient Service Representative is responsible for the patient check-in process,...

  • Patient Service Representative

    1 month ago

    Prescott, United States US Derm Support Roles Full time

    Overview Come join our team! We have an immediate need for a Patient Service Representative in our Prescott, AZ clinic! If you are ready to make an impact every day, and thrive in a fast-paced environment, then a career at Forefront may be the perfect fit for you! Summary The Patient Service Representative is responsible for the patient check-in process,...

  • Customer Service Specialist

    3 months ago

    Prescott Valley, United States Best Pick Disposal Inc Full time

    Job DescriptionJob DescriptionWe are seeking a Customer Service Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.Responsibilities:Handle customer inquiries and complaintsProvide information about the products and servicesTroubleshoot and...

  • Patient Service Representative

    1 week ago

    Prescott Valley, United States US Derm Support Roles Full time

    OverviewCome join our team! We have an immediate need for a Patient Service Representative in our Prescott Valley, AZ clinic! If you are ready to make an impact every day, and thrive in a fast-paced environment, then a career at Forefront may be the perfect fit for you!Possible Travel to Prescott as Needed SummaryThe Patient Service Representative is...

  • Customer Support and Sales Representative

    6 days ago

    Prescott, Arizona, United States Elwood Staffing Full time

    Position OverviewWe are seeking a dedicated Customer Service and Sales Associate to join our team. This role is essential in providing exceptional service to our clients while supporting sales initiatives.Key ResponsibilitiesEngage with customers to understand their needs and provide tailored solutions.Assist in the sales process by promoting our products...

  • Patient Service Representative

    2 months ago

    Prescott Valley, United States Nationwide Vision Full time

    **Patient Service Representative - Bilingual** at Nationwide Vision Prescott Valley **Job Title:** Patient Service Representative - Bilingual **Pay:** $14.25/hour+ **Location:** Prescott Valley, AZ **Schedule:** Mon-Sat 9-6 p.m. **Benefits**: Employer-matched 401k, generous employee purchase program, family purchase events, certification reimbursements,...

  • Customer Service Associate

    4 weeks ago

    Prescott, United States SRS Distribution Full time

    The Customer Service Associate will assist our walk-in customers directly, coordinate closely with our outside sales force, drivers and warehouse personnel to meet our customers' needs in a timely and efficient manner. The Customer Service Associate will provide counter sales, phone assistance, and other help to our customers. Be instrumental in building our...

  • Customer Service Associate

    2 weeks ago

    Prescott, United States SRS Distribution Full time

    The Customer Service Associate will assist our walk-in customers directly, coordinate closely with our outside sales force, drivers, and warehouse personnel to meet our customers' needs in a timely and efficient manner. The Customer Service Associate will provide counter sales, phone assistance, and other help to our customers. Be instrumental in building...

  • A1 Garage Door Service Technician Apprentice

    3 weeks ago

    Prescott, United States A1 Garage Door Service Full time

    Job DescriptionJob DescriptionDescription:Garage Door Service Technician ApprenticeLocation: Prescott, AZDepartment: Service ApprenticePay: $60K- $100K per yearPrimary Purpose:We are looking for a motivated Garage Door Technician to join our company. As our technician, you will be responsible for the sales and service of residential and custom garage doors....

  • Customer Service Associate

    4 weeks ago

    Prescott, United States American Roofing Supply - Prescott Full time

    The Customer Service Associate will assist our walk-in customers directly, coordinate closely with our outside sales force, drivers and warehouse personnel to meet our customers’ needs in a timely and efficient manner. The Customer Service Associate will provide counter sales, phone assistance, and other help to our customers. Be instrumental in building...

  • Customer Service Associate

    3 months ago

    Prescott, United States American Roofing Supply - Prescott Full time

    Job DescriptionThe Customer Service Associate will assist our walk-in customers directly, coordinate closely with our outside sales force, drivers and warehouse personnel to meet our customers’ needs in a timely and efficient manner. The Customer Service Associate will provide counter sales, phone assistance, and other help to our customers. Be...

  • Patient Service Representative

    3 weeks ago

    Prescott Valley, United States FOREFRONT DERMATOLOGY Full time

    Overview Come join our team! We have an immediate need for a Patient Service Representative in our Prescott Valley, AZ clinic! If you are ready to make an impact every day, and thrive in a fast-paced environment, then a career at Forefront may be the perfect fit for you! Possible Travel to Prescott as Needed  Summary The Patient Service...

Customer Service Representative

2 months ago

Prescott, United States Quipt Home Medical Full time
Job DescriptionJob DescriptionDescription:

Quipt Home Medical is a rapidly growing leader in the provision of clinical respiratory equipment and service in the durable medical equipment industry. We are looking for driven individuals to come grow with us.


Position: Customer Service Representative


Position Reports To

Branch Manager/CSR Director



Position Summary

As a Customer Service Representative, you are a direct point of contact for any patient, care giver, referral source, or commercial account that contacts Care Medical either in person, over the telephone or via the internet, to provide equipment and/or services. All CSSs are able to interact with customers to provide information in response to inquiries about products or services and to handle and resolve any complaints. A CSS is to receive, qualify, and process, according to procedure, all customer orders in a timely, efficient, accurate, and courteous manner. A CSS is often involved in investigating and responding to customer inquiries regarding shipments, products, deliveries and complaints.



Let’s start with what’s important to you. The Benefits.....

  • Medical Insurance- multiple plans to choose from
  • Dental & Vision Insurance
  • Short Term Disability & Long Term Disability Options
  • Life Insurance
  • Generous PTO plan
  • Paid Holidays
  • 401K
  • 401K match
  • Competitive Pay

Essential Responsibilities:

Have a comprehensive understanding of the following:

  • All products we carry
  • Companywide Policies, Procedures, Standards, Specifications, Guidelines and Training Programs
  • Basic Brightree Functions
  • Proper Intake Procedures
  • Insurance Verification and Eligibility
  • CMN Requirements and Prior Authorizations
  • Documentation Requirements of the Equipment
  • Patient’s Financial Responsibilities (Deductible, Co-Insurance, Co-Pay, ABN/Upgrade)
  • Difference Between Verbal, Written and WOPD orders
  • Complaint Resolution Procedures
  • Answers the telephone using the company’s professional greeting and taking complete, accurate and detailed messages. Transfers callers to appropriate person or voice mail number.
  • Greets all visitors coming on their arrival. Ensure that they are properly directed to the appropriate personnel who might assist them.
  • Distributes mail daily and monitors the fax machine for incoming transmissions. Distributes correspondence to appropriate personnel or mailbox depending on the priority of the correspondence.
  • Qualify orders by identifying the customer’s diagnosis and insurance coverage and ensure verification of the necessary insurance reimbursement information to process the third party billing when appropriate. Informs customers of financial responsibility.
  • Inputs customers’ orders or changes into the computer system timely. Processes work order and necessary paperwork as well as prescriptions for physicians.
  • Arranges for convenient customer delivery/pickup time with patient and/or caregivers. Conveys orders to Clinical Specialists and/or delivery personnel.
  • Handles customer complaints courteously using appropriate techniques, problem solving skills and follow-up logs.
  • Audits, confirms and files all deliveries, pick-up or exchange paperwork daily. Reviews various edit reports to assure accuracy.
  • Tracks active rentals, automatic reorders, and concentrator maintenance, processing in a timely as per policy and procedure.
  • Obtains appropriate prior authorization number and time frame from appropriate third party payer. Logs information into database.
  • Obtains verbal and written orders from physicians, discharge planners and other healthcare professionals as needed.
  • Ensure that all assigned procedures, including but not limited to, billing, posting, insurance, denials, inquiries, orders, and paperwork are processed in an accurate and timely manner.
  • All patient files and information are maintained and current at all times.
  • Participates in company training programs
  • Demonstrates excellent oral and written communication skills with referrals, handling complaints and qualifying orders.
  • Timely filing of all necessary paperwork into patient charts.
  • Assist in working various computer reports for quality assurance.
  • Instruct the customer or caregiver in the proper and safe use of all equipment delivered in the store and provide each customer with the appropriate PIC sheet or other instructional material. Obtain required signatures and provide customers with a copy of the signed Delivery and Customer Information Checklists.
  • Strict adherence to all company policies and procedures.
  • Performs schedules hours, staggered shifts in accordance to the needs of the company.
  • Perform all above duties in other company locations when required.
  • May perform other duties not specifically listed in this position description as assigned by supervisor.
  • Continually strive to develop your knowledge and skills in all areas of your job.


Requirements:

Position Qualifications

  • High School Diploma or equivalent
  • Previous experience in a Clerical or Customer Service environment
  • Knowledge of Microsoft Office (Word, Excel) etc.
  • Proficient general office skills (typing, computer, fax, filing, multiple phone line)
  • Neat personal appearance with pleasing manner and interpersonal skills · Strong communication skills with capacity to make independent decisions · Medicare/Medicaid and insurance billing, bookkeeping or medical office experience preferred

Continuing Education

As designated by management to include company in services and off-site training programs as appropriate to industry and position.


FLSA Status

Non-Exempt

Licenses, etc.

None