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Network Operations Technician

1 month ago


Denver, United States WAVSYS Full time
Job DescriptionJob Description

This position requires working a day shift from 7:00 AM CDT to 7:00 PM CDT. The schedule follows a 4/3 split with 12-hour shifts. The shifts are organized as (Front half or Back half) an example of Front half is as follows, Sunday to Wednesday one week, and Sunday to Tuesday the next week.

*We're open to this position working in a hybrid capacity (2 days/week in office) out of our Denver, CO & Tulsa, OK offices and are willing to discuss a fully remote work style for the right candidate.

Responsibilities:

  • Monitoring of internal and external networks across a multi-vendor environment.

  • Carrying out initial triage diagnosis on faults and proactively escalating issues as required.

  • Prioritizing faults to meet SLAs, including resource management of external contractors.

  • Providing regular updates to internal stakeholders and external customers on the progress of faults.

  • Fault isolation and repair tasks on DWDM, SDH, Dark Fiber, IP, and Ethernet circuits.

  • Management of fault receipt, fault identification & logging, support team dispatch, and fault management to resolution.

  • Ensuring service availability and Mean Time To Repair (MTTR) targets are met.

  • Providing support to the Shift Lead when required.

  • Facilities and key sites monitoring and fault management.

  • Arranging and coordinating access for suppliers with support team members.

  • Providing key metrics and reports as required to senior Operations stakeholders.​

Qualifications:

  • Minimum of two (2) years proven NOC experience in the telecommunications industry with a proven record of accomplishment in an operational environment.

  • Experienced in DWDM, Fiber & Optical equipment.

  • Experience in a multi-vendor environment is essential including Ciena, Cisco, Juniper, ADVA, Alcatel, Nokia, Infinera.

  • Knowledge of OSP practices e.g. basic OTDR analysis and fiber repairs.

  • Troubleshooting Layer 2/3 trouble tickets on DWDM / SDH and Ethernet networks.

  • Pragmatic and analytical approach to problem-solving.

  • Confident and able to challenge suppliers and processes.

  • Ability to manage in & out-sourced suppliers or partners.

  • Comfortable working 24/7 shift patterns, including holidays and nights.

  • Excellent communication; written & verbal.

  • Outstanding confidence, initiative, and organizational skills.

  • Familiarity with Salesforce CRM is desirable.

  • Remain flexible and adaptable to any change in business needs or requirements.

  • Proactive mindset & attitude to ensure customer satisfaction is in everything we do.

Company DescriptionWAVSYS is a national solutions company offering contract, permanent and turnkey staffing solutions by leveraging its international network of 20 offices covering USA, Canada, and the UK.Company DescriptionWAVSYS is a national solutions company offering contract, permanent and turnkey staffing solutions by leveraging its international network of 20 offices covering USA, Canada, and the UK.