IT Support Services Analyst-Law Firm Industry experience ideally
1 month ago
IT Support Services Analyst (PERM)
- Bonuses are discretionary on a year-to-year basis. Employees who started before 6/30/23 are eligible for bonuses in '24
Location: Parsippany, NJ; Hartford, CT; Miami, FL; Boston, MA (Hybrid)
- The firm operates on a hybrid schedule with the majority of their positions (3 days in, 2 days remote)
Position Summary
The IT Support Services Analyst is responsible for supporting for supporting the end users of the Firm with their use of technology.
IT Support Analyst Job Responsibilities
- Deliver technical support for a variety of software and hardware needs within a Citrix XenDesktop environment:
- Resolve software-related issues for all firm-deployed applications in-person and remotely.
- Troubleshoot issues related to client workstations/laptops, as well as related hardware.
- Convert various forms of document and multimedia including, but not limited to, zip files, unknown extensions, unsupported applications, etc.
- Removal of harmful desktop viruses, spyware, ad software, etc.
- Printer management including, but not limited to, resetting and clearing print jobs, installation, and back-end server support
- Contact third party vendors as needed
- Test new and/or updated technology to ensure stability prior to firm-wide release.
- Commit to self-development by learning new technologies as needed.
- Travel to other Day Pitney offices on a monthly basis to provide assistance to users.
- Providing 80 percent software support with 20 percent hardware support.
- Support firm-issued mobile devices (iPhone and iPad)
- Install and configure mobile device management platform (MDM).
- Troubleshoot issues related to mobile devices and MDM.
- Provide end user instruction.
- Follow department standards for inventory tracking and communication.
- Support desk phones and voicemail system
- Troubleshoot and resolve technical issues.
- Provide end user instruction.
- Provide outstanding service to end users by:
- Adhering to department standards for ticket workflow and service level practices.
- Regularly checking voice/e-mails and responding in a timely manner.
- Following up with clients to ensure a satisfactory resolution to reported problems and requests.
- Assisting with development and updates of technical and support documentation.
- Communicating with end users regarding system outages and resolutions.
- Updating internal training resources such as, but not limited to, Footprints Knowledge Base.
- Advise and assist with specialized projects as asked for by Management.
Work Environment
- Fast-paced
- Heavy inbound/outbound call center
- Teamwork –driven and collaborative
- Customer-centric
- Professional development opportunities
- Room for advancement for motivated individuals with proven track record
Required Qualifications
- 3 to 5 years job-related experience in an IT support role.
- Excellent verbal and written communication, including appropriate telephone etiquette.
- Excellent organizational skills.
- Excellent problem-solving and troubleshooting skills required.
- Exceptional customer service skills.
- Strong dedication to maintaining professional relationships with users and outside vendors.
- A working knowledge of Microsoft Office at a proficient level.
- Ability to work remotely.
- Ability to work effectively with all organizational levels, both individually and as part of a team.
- Ability and to communicate effectively with all levels of management and staff.
- Ability to remain calm under pressure and deal with stress associated with a fast-paced work environment.
- Ability to work independently and within a team environment.
- Ability to take the lead on projects and problems when requested or as appropriate, to make sound decisions and take the initiative to anticipate user needs.
- Flexibility and adaptability to changing situations.
- Ability to quickly learn new technology and develop computer skills as required to meet user demand.
- Ability to travel periodically to other offices as needed.
- Flexibility to work on-call during after-hours, weekends, and holidays.
- Prior law firm experience.
Preferred Qualifications
- Working knowledge of Citrix XenDesktop
Some college preferred
Company DescriptionConnexion Systems & Engineering is a full-service staffing firm, whose mission is to provide "best in class" staffing services to our clients and job seekers alike. We strive to achieve excellence in staffing, job placement and recruiting services, while treating our clients, employees, and candidates with the professionalism and respect they deserve.Company DescriptionConnexion Systems & Engineering is a full-service staffing firm, whose mission is to provide "best in class" staffing services to our clients and job seekers alike. We strive to achieve excellence in staffing, job placement and recruiting services, while treating our clients, employees, and candidates with the professionalism and respect they deserve.-
Office Manager
4 days ago
Boston, United States Insight Global Full timeTitle: Office Administrator (Law Firm)Location: Fully onsite in Boston, MADuration: PermanentRequired Skills and Experience:7+ years of professional services management experience, preferably in a multi-office law firm.5+ years in delivering a wide range of professional support services.Solid understanding of a professional services firm structure and...
-
Office Manager
5 days ago
Boston, United States Insight Global Full timeTitle: Office Administrator (Law Firm)Location: Fully onsite in Boston, MADuration: PermanentRequired Skills and Experience:7+ years of professional services management experience, preferably in a multi-office law firm.5+ years in delivering a wide range of professional support services.Solid understanding of a professional services firm structure and...
-
Office Manager
4 days ago
Boston, United States Insight Global Full timeTitle: Office Administrator (Law Firm)Location: Fully onsite in Boston, MADuration: PermanentRequired Skills and Experience:7+ years of professional services management experience, preferably in a multi-office law firm.5+ years in delivering a wide range of professional support services.Solid understanding of a professional services firm structure and...
-
Demand Generation Manager, Law Firms
3 weeks ago
Boston, United States Anaqua IP Management Software and Services Full timeThe Demand Generation Manager, Law Firms is a revenue-centric marketer with proven skills in developing and executing programs that result in pipeline creation and acceleration of the B2B marketing funnel. The right individual thinks beyond leads, focusing on pipeline creation and progression through marketing programs that drive awareness and consideration...
-
Inside Sales
3 weeks ago
Boston, United States Anaqua Full timeIf you have proven success in Sales Development or software Inside Sales, prepare to take the next step with SaaS and Analytics! Get involved in the fascinating Intellectual Property marketspace with an industry leader dealing with elite global businesses. We believe in promoting from within, investing in our employees, and having fun during and after work....
-
Law Firm Receptionist
2 months ago
Boston, United States Latitude, Inc. Full timeJob DescriptionJob Description Receptionist/Office Assistant to sit in its Boston office. The Receptionist/Office Assistant is responsible for answering incoming calls, directing calls to other members of the Firm, greeting clients, vendors, and other guests, demonstrating professionalism at all times. The Receptionist/Office Assistant will also provide...
-
Inside Sales
3 weeks ago
Boston, United States Anaqua Full timeJob DescriptionJob DescriptionSalary: If you have proven success in Sales Development or software Inside Sales, prepare to take the next step with SaaS and Analytics! Get involved in the fascinating Intellectual Property marketspace with an industry leader dealing with elite global businesses. We believe in promoting from within, investing in our...
-
Technical Product Support Analyst
4 days ago
Boston, United States The Cypress Group Full timeAs a Technical Product Support Analyst, provide platinum-level production support by obtaining continuous education on their products and industry, and managing incidents to resolution for their diverse and prestigious production clients. As a member of the Client Services group this position reports to the Director of Client Services. As a dynamic,...
-
Financial Analyst, Client Support
1 month ago
Boston, United States Goodwin Procter Boston Full timeFinancial Analyst, Client Support page is loaded Financial Analyst, Client Support Apply locations Boston time type Full time posted on Posted 4 Days Ago job requisition id R02602 Make an impact at Goodwin , where we partner with our clients to practice law with integrity, ingenuity, agility and ambition. We are in the business of building authentic,...
-
Legal Client Services Executive
4 days ago
Boston, United States Boston Litigation Law Firm Full timeJob DescriptionJob DescriptionTHIS IS A FULL-TIME PERMANENT HYBRID POSITION: 3 DAYS IN BOSTON/2 DAYS REMOTE.Responsibilities:Responsible for the maintenance and expansion of assigned key client relationships.Serve as the relationship expert for assigned clients through regular monitoring (e.g. news, press releases, financial presentations), research (e.g....
-
Jr. Quality Analyst
2 months ago
Boston, Massachusetts, United States IT Excel Full timeTitle Jr. Quality Analyst/ Jr. QA Tester/ Jr. Business AnalystDescriptionWE ARE LOOKING FOR FRESH GRADUATES FOR QA and BA POSITIONS. Employment BenefitsCompetitive Base Salary Base Pay of $ $58 000 / Yr with periodic reviews (usually every 6 months) and increments. I.T. EXCEL is an E-VERIFIED Company. I.T. Excel is a new breed of service firm - an...
-
Boston, United States BigR.io Full timeJob Description: UI Business Analyst with Epic Integration Location: Remote Duration: 2 Months Contract with strong possibility of extension About BigRio: BigRio is a leading technology consulting firm specializing in providing innovative solutions to healthcare, financial, and other industries. Our team of experts leverages cutting-edge technologies to...
-
Analyst, Water Industry
1 month ago
Boston, United States Massachusetts Clean Energy Full timeThe Analyst plays a key role in spearheading data-driven products and insights to Bluefield’s wide array of clients – from Big Tech and engineering services firms to hardware vendors and financial services firms. This position calls for a combination of industry insights and data analytics capabilities to develop real-time water market intelligence. This...
-
Demand Generation Manager, Law Firms
2 hours ago
Boston, United States Anaqua Full timeJob DescriptionJob DescriptionSalary: The Demand Generation Manager, Law Firms is a revenue-centric marketer with proven skills in developing and executing programs that result in pipeline creation and acceleration of the B2B marketing funnel. The right individual thinks beyond leads, focusing on pipeline creation and progression through marketing programs...
-
Demand Generation Manager, Law Firms
2 weeks ago
Boston, United States Anaqua Full timeJob DescriptionJob DescriptionSalary: The Demand Generation Manager, Law Firms is a revenue-centric marketer with proven skills in developing and executing programs that result in pipeline creation and acceleration of the B2B marketing funnel. The right individual thinks beyond leads, focusing on pipeline creation and progression through marketing programs...
-
Legal Executive Assistant
1 month ago
Boston, United States kay search group Full timeJob DescriptionJob DescriptionPosition: Legal Executive Assistant (Global Law Firm)Location: Boston, MA (Hybrid WFH)Company: Globally Recognized AM 100 Law FirmComp Package: Base salary to $110K, Paid Overtime, Full Benefits, Bonus, Tuition Reimbursement, 401K+, etc.Responsibilities for Legal Executive Assistant:Develop project strategies to ensure efficient...
-
Boston, United States BigRio Full timeBusiness Analyst with Startup Healthcare ExperienceLocation: RemoteContract to HireAbout BigRio:BigRio is a leading technology consulting firm specializing in providing innovative solutions to healthcare, financial, and other industries. Our team of experts leverages cutting-edge technologies to deliver exceptional results, helping our clients navigate...
-
Boston, United States BigRio Full timeBusiness Analyst with Startup Healthcare ExperienceLocation: RemoteContract to HireAbout BigRio:BigRio is a leading technology consulting firm specializing in providing innovative solutions to healthcare, financial, and other industries. Our team of experts leverages cutting-edge technologies to deliver exceptional results, helping our clients navigate...
-
Financial Analyst
4 weeks ago
Boston, United States ProPivotal Staffing Full timeDescription Financial Analyst (2 years real estate experience) We are seeking a Financial Analyst to join our team at The RMR Group. This role offers competitive pay along with a performance-based bonus structure. Additionally, we offer a hybrid work arrangement, allowing you to work three days in the office and two days remotely. As a Financial Analyst, you...
-
Service Specialist-Global Law Firm
4 days ago
Boston, United States Epiq Full timeIt's fun to work at a company where people truly believe in what they are doing! Job Description: A Service Specialist is part of a team that provides various administrative support to our clients which may include; copy, print, mail, hospitality, facilities and receptionist services. Essential Job Responsibilities Mail Services includes metering, sorting,...