Sales Engineer
2 weeks ago
Direct Hire
Local Candidates Only - No Sponsorship Offered
The Machinery Sales Engineer is responsible for direct sales of industrial machinery, developing customer relationships, and gaining expertise in the internal packaging industry. The representative is responsible for delivering an outstanding customer experience through the processing and support of our product line.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Serve as front-line contact for assigned accounts, taking ownership for the customer experience; contribute to management of team-supported accounts and transaction load sharing to ensure department efficiency.
- Receive and process customer purchase orders. Execute contract review for technical and commercial terms, ensuring alignment with quotations and actioning or negotiating as required. Translate customer requirements for specifications and quality into work instructions for supporting departments.
- Manage customer complaints and returns as required and ensure customer follow-ups from supporting departments are timely and complete.
- Develop and deliver customer quotations with support from engineering department when required. Review historical prices and costs; apply pricing methodologies to create commercial positions.
- Maintain marketing department for trade shows, website, digital promotional, social media.
QUALIFICATIONS:
- A minimum of four years’ experience in a customer service role supporting the sale of manufactured goods.
- Associate's Degree required at a minimum
- Experience with process improvement using Lean/Continuous improvement.
- Demonstrated customer service aptitude with proven ability to build strong customer relationships.
- Aptitude for review and negotiation of complex customer contracts and terms.
- Attention to detail and a focus on accuracy in transaction processing.
- Experience with large scale ERP systems.
- College level in Science, Engineering, Business, or another relevant academic field.
- Minimum five (5) years’ experience selling industrial equipment/machinery to end users
- Ability to travel domestically and internationally as required.
- Engineering background in design, build and install or service of custom equipment would be considered an asset.
- Occasional overnight, weekend and extended travel as required, and potentially international
- Valid driver’s license and valid passport preferred.
WORK ENVIRONMENT:
This is an office-based position, with 5-10% travel
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