Service Administrator
3 weeks ago
Service Administrator
The Service Administrator handles administrative tasks for the service department and is a liaison between the customer and our legal counsel. The Service Administrator works with sales and distributors as a point of contact for general information about the organization, technology, and services.
Responsibilities:
- Assists customers via phone or email to provide information about services.
- Keeps records of customer interactions or transactions taken in electronic database.
- Follows up with contract status and ensures proper processing through our legal counsel.
- Reviews, processes, and approves technician expense reports.
- Creates reports via electronic databases.
- Reviews tickets and work orders daily to ensure tasks are completed timely.
- Assists in developing and maintaining KPIs as requested.
- Assists in maintaining machine registrations by individual state requirements.
- Maintains all follow-up communication with our customers.
- Works closely with the CSR team; including assigning tickets and sales order modifications.
- Acts as a backup to CSR and Field Service teams.
Requirements:
- 3 years’ relevant experience required.
- At least one to three years’ experience in related field of customer service or admin role.
- The ability to respond to customers effectively and professionally through oral and written correspondence is a must.
- Must be detail oriented, and able to handle multiple tasks.
- Must be extremely organized and have the ability to prioritize tasks.
- Must have excellent time management skills.
- Must be efficient in Microsoft Office programs including Word and Excel.
- Strong listening and problem-solving skills, outgoing and confident approach.
- Strong contract knowledge and ability to read and comprehend contract and warranty language.
Benefits
- Monthly Benefit Allowance awarded to all employees.
- Comprehensive Benefits Package
- 401(k) Match – up to 6.6% match / fully vested immediately.
- PTO and Holiday Pay
- Opportunities for growth
- Monday - Friday
Rad Source Technologies, Inc. is an equal opportunity employer where employment is based upon personal capabilities and qualifications without discrimination because of race, color, religion, gender, age, national origin, disability, veteran status or any other protected characteristic as established by law.
Disclaimer: This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of the Employer.
Company DescriptionRad Source was founded in 1997 for the purpose of creating non-gamma irradiation alternatives. Even prior to the more recent security issues associated with radioactive gamma sources, the company’s vision was to solve environmental disposal and related practical issues associated with “hot” source equipment.
Based on that, we introduced our first products in 1999 incorporating x-ray technology including the first FDA cleared x-ray blood irradiator as well as our laboratory research x-ray irradiator, the RS 2000.
Since then, we’ve continued expanding our capabilities and adding to our proprietary x-ray based irradiation technology, developing proprietary x-ray sources and new equipment. We are a global enterprise and our equipment resides in major pharmaceutical labs, healthcare institutions and renowned universities around the world. We are based in Buford, Georgia, USA where our highly qualified and dedicated staff continues to develop our technology, design and produce our equipment.Company DescriptionRad Source was founded in 1997 for the purpose of creating non-gamma irradiation alternatives. Even prior to the more recent security issues associated with radioactive gamma sources, the company’s vision was to solve environmental disposal and related practical issues associated with “hot” source equipment.\r
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Based on that, we introduced our first products in 1999 incorporating x-ray technology including the first FDA cleared x-ray blood irradiator as well as our laboratory research x-ray irradiator, the RS 2000.\r
\r
Since then, we’ve continued expanding our capabilities and adding to our proprietary x-ray based irradiation technology, developing proprietary x-ray sources and new equipment. We are a global enterprise and our equipment resides in major pharmaceutical labs, healthcare institutions and renowned universities around the world. We are based in Buford, Georgia, USA where our highly qualified and dedicated staff continues to develop our technology, design and produce our equipment.
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