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Automotive Warranty Claims Administrator

3 months ago

Santa Maria, United States Confidental Full time
Job DescriptionJob Description

New Vehicle Auto Dealership is seeking an ambitious, detail-oriented individual who has strong organizational skills to ensure that all warranty repair paperwork and documentation is completed and submitted to the factory in an orderly fashion.

Day-to-day responsibilities:

·         Review every warranty repair order written for proper completion, accuracy and legibility according to the policies and procedures.

·         Flag the technicians for the hours earned on the service they performed.

·         Check each repair order against the vehicles service history to avoid duplicate claims.

·         Handle and resolve all claim corrections and charge-backs.

·         Process all claims in a timely manner.

·         Provide a weekly report to the service manager regarding claim status.

·         Conduct weekly audits of warranty and schedules, reviewing all old claims, and address any adjustments or write-offs.

·         Assist service consultants in closing all open warranty RO's.

·         Assist service consultants and technicians with any warranty questions.

·         Assist with special projects, audits and reports as requested.

·         Review and manage all aging schedules and reports.

·         Attend warranty training courses as needed.

Requirements:

·         High school diploma or the equivalent

·         Ability to effectively communicate verbally and in writing

·         Demonstrated customer service skills

·         Ability to read and comprehend written instructions and information

·         Special consideration for automotive dealership experience

 

* Drug and background check required