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Team Lead

2 months ago

Austin, United States Austin Staffing, Inc Full time
Job DescriptionJob DescriptionTeam Leaders – Customer ServiceAustin Staffing, Inc. Is now hiring Team Leaders for our North/Central Austin based client.This opportunity takes place within a thriving contact center which performs outstanding customer service representation for various corporations and industries. We have multiple openings for caring individuals who will enjoy coaching and providing guidance to a team of 15+ entry level customer service associates. Duties:
  • Manage the daily operating flow of your team (scheduling, assigning tasks, coaching, etc.).
  • Ensure that all team members are adhering to company policies and client requirements.
  • Monitor progress and implement performance plans when arrpropriate.
  • Update management by creating progress reports of your team.
Skills and Requirements:
  • Strong communication skills.
  • An aptitude for providing outstanding customer service to all customers and team associates.
  • Performance driven with ability to assess and instill improvement plans.
  • Advanced knowledge of MS Suite products.
  • 3-6 months leadership experience managing others.
  • Availability to work any shift.
Pay: $18 hr.Company DescriptionAustin Staffing, Inc. performs expedited recruiting services for our clients. This opportunity is Direct Hire onto the client's payroll.Company DescriptionAustin Staffing, Inc. performs expedited recruiting services for our clients. This opportunity is Direct Hire onto the client's payroll.