Customer Service Representatie

3 weeks ago


Joliet, United States PrideStaff Full time
Job DescriptionJob Description

PrideStaff is seeking a CUSTOMER SERVIE REP / ORDER PROCESSOR for a company located in Joliet, IL. 

1st shift
7:30am-5:00pm M-F

$20 per hour


Work Responsibilities:

  • Manage incoming phone calls, daily filing, engage with customers and maintain customer records 
  • Provide customers with pricing and logistics information 
  • Receive and process customer orders through the various inbound portals 
  • Process customer and vendor inquiries, get them on the path to the proper person
  • Receive complaints, communicate these issues with Senior Management to get the customer on the path to a solution 
  • Contact customer to resolve errors in orders  
  • Back up office staff functions, potentially daily in an overflow situation 
  • Process incoming mail and prepare outgoing mail 
  • Determine method and / or carrier to be used to ship customer’s product, as each order is  received
  • Arrange transport that best accommodates customer and the company for customers who do not have a  shipping preference
  • Prepare the Bill of Lading (BOL) clearly indicating who has title to the shipment
  • Assist the customer by providing a ship date and tracking shipments 
  • Complete invoicing the same day or first thing the next business day after shipping, generate invoices using Pick Ticket and shipping cost information, add drop ship charges where  applicable
  • Review completed invoices for completeness and correctness


Job Requirements:

  • At least 2+ years working in a customer service based role
  • Strong interpersonal and communication skills
  • Solid computer literacy and efficient knowledge of MS Office and Google Suite
  • ERP experiene a PLUS
  • Previous logistics, shipping/receiving, and/or billing experience preferred


Interested in qualified candidates are encouraged to apply today Resumes are being reviewed and interviews being scheduled asap. Position is to start immediately.

WHY PRIDESTAFF?

  • TEMP-TO-HIRE
  • WEEKLY PAYCHECKS
  • INSURANCE AVAILABLE
  • OT AVAILABLE
Company DescriptionPrideStaff can offer you a wide-range of rewarding career options. Whether you prefer the freedom and variety of temporary work or the challenge of a full-time position, PrideStaff can help you find the job that best matches your skills and interests. With offices throughout the country, PrideStaff gives you the inside track to great jobs with more than 3,000 employers. Work with a Staffing Firm that works for youCompany DescriptionPrideStaff can offer you a wide-range of rewarding career options. Whether you prefer the freedom and variety of temporary work or the challenge of a full-time position, PrideStaff can help you find the job that best matches your skills and interests. With offices throughout the country, PrideStaff gives you the inside track to great jobs with more than 3,000 employers. Work with a Staffing Firm that works for you

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