![PrideStaff](https://media.trabajo.org/img/noimg.jpg)
Customer Service Representatie
3 weeks ago
PrideStaff is seeking a CUSTOMER SERVIE REP / ORDER PROCESSOR for a company located in Joliet, IL.
1st shift
7:30am-5:00pm M-F
$20 per hour
Work Responsibilities:
- Manage incoming phone calls, daily filing, engage with customers and maintain customer records
- Provide customers with pricing and logistics information
- Receive and process customer orders through the various inbound portals
- Process customer and vendor inquiries, get them on the path to the proper person
- Receive complaints, communicate these issues with Senior Management to get the customer on the path to a solution
- Contact customer to resolve errors in orders
- Back up office staff functions, potentially daily in an overflow situation
- Process incoming mail and prepare outgoing mail
- Determine method and / or carrier to be used to ship customer’s product, as each order is received
- Arrange transport that best accommodates customer and the company for customers who do not have a shipping preference
- Prepare the Bill of Lading (BOL) clearly indicating who has title to the shipment
- Assist the customer by providing a ship date and tracking shipments
- Complete invoicing the same day or first thing the next business day after shipping, generate invoices using Pick Ticket and shipping cost information, add drop ship charges where applicable
- Review completed invoices for completeness and correctness
Job Requirements:
- At least 2+ years working in a customer service based role
- Strong interpersonal and communication skills
- Solid computer literacy and efficient knowledge of MS Office and Google Suite
- ERP experiene a PLUS
- Previous logistics, shipping/receiving, and/or billing experience preferred
Interested in qualified candidates are encouraged to apply today Resumes are being reviewed and interviews being scheduled asap. Position is to start immediately.
WHY PRIDESTAFF?
- TEMP-TO-HIRE
- WEEKLY PAYCHECKS
- INSURANCE AVAILABLE
- OT AVAILABLE
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