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Cashier and Customer Service

4 months ago

Joliet, United States Jewel Osco Full time

**JOB TITLE**: Cashier **DEPARTMENT**: Front End

**PURPOSE**

Provides prompt, efficient and friendly customer service. Operates a cash register and all the duties which correspond to this activity.

**WORKING RELATIONSHIPS**:
**Accountable and Reports to**:Store Director; Asst. Store Director, Person In Charge, Front End/Service
Manager, Asst. Front End/Service Manager

**PRIMARY JOB FUNCTIONS**:

- Provides prompt, efficient and friendly customer service by exhibiting caring concern and patience in all customer interactions and treating customers as the most important people in the store.
- Smiles and greets customers in a friendly manner, whether the encounter takes place in the associate’s designated department or elsewhere in the store.
- Genuinely thanks each customer and invites them back.
- Assists customers by: (examples include) o escorting them to the products they’re looking for o securing products that are out of reach o loading or unloading heavy items o making note of and passing along customer suggestions or requests o performing other tasks in every way possible to enhance the shopping experience.
- Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.
- Operates cash register accurately and scans all products.
- Redeems promotional coupons, WIC checks and rain checks; receives cash, checks, and EBT/EFT transactions; counts back change, issues receipts and Catalina coupons.
- Changes register tape and ribbons as necessary.
- Places merchandise in bags and or cart in a neat, organized fashion.
- Assists courtesy clerks as needed.
- Answers customer questions and concerns and follows-up with appropriate personnel.
- Understands and follows local, state, and company policies on sales of tobacco and liquor.
- Ensures compliance with local, state, and federal guidelines regarding WIC and EBT (Link).
- Required to know value, look-up numbers, department numbers, and features of items for which money is received.
- Perceives immediate surroundings for customer needs and problems for store safety and security.
- Communicates clearly and distinctly on the intercom or telephone system.
- Reviews weekly store ad to note price changes and sale items.
- Keeps register area clean and adheres to “5S” standards, ensures adequate supplies are ready and available, and helps maintain the store appearance.
- Understands and practices proper sanitation procedures and ensures the work area is always clean and neat.
- Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
- Adheres to company policies and individual store guidelines.
- Reports to work when scheduled and on time.
- Protects associates and customers by removing potential hazards from the sales floor and parking lot in a timely manner.

Updated 6/2011

**SECONDARY JOB FUNCTIONS**: (These are considered occasional in nature)
- Retrieves grocery carts from the parking lot.
- Assists in other areas of store as permitted by Collective Bargaining Agreement(s).
- Performs other job related duties and special projects as required.

**SKILLS AND ABILITIES REQUIRED TO PERFORM JOB: (Physical demands outlined on attached PAR sheet)**
- Must have the ability to solve practical problems and deal with multiple variables as they are presented.
- Must have the ability to do arithmetic calculations involving fractions, decimals, and percentages.
- Have the ability to understand and follow written, verbal or demonstrated instructions, write identifying information, and request supplies verbally or in writing.
- Visual requirements include vision from less than 20 inches to more than 20 feet with depth perception, and field of vision.
- Must be able to work shift varying in length and times, including nights, weekends and holidays.

**WORKING CONDITIONS**:
The duties for this position are normally conducted in a store environment. May occasionally be required to work outdoors. Exposure to cleaning chemicals. There is significant responsibility to maintain customer service levels and handle multiple priorities. This is a fast paced work environment where stressful situations are encountered.

**EQUIPMENT USED TO PERFORM JOB**:
Cash registers, cardboard/trash compactor, calculator, telephone, intercom, cart strap.

**CONTACTS**:
Has daily contact with customers, co-workers, suppliers/vendors, and the general public.

**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification; they are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of a person so classified.

Updated 6/2011

**FE Cashier Physical Action Requirements**
**Not at all Seldom Occasionally F r e q uently Continuously**

**Activity 0 Hrs 0-1 Hrs 1-2.5 Hrs 2.5-6 Hrs > 6 Hrs Comments**
**0%
6 Hrs Comments**

**Force Pounds 0%