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Administrative Assistant Receptionist
5 months ago
Atlanta Office Technologies, Inc. (AOT) is a company that specializes in creating exceptional customer experiences by providing the finest quality products, solutions and service to our clients. We are currently hiring for an administrative assistant in Atlanta, GA. This is a full time position. We provide office technology solutions through-out the Atlanta metro area and need someone to help our admin team.
Responsibilities:
- Take, schedule, and coordinate all incoming service calls as received
- Create service tickets and dispatch technicians as necessary
- Debrief service technicians after calls are completed and enter notes as necessary
- Respond to any customer messages left overnight
- Help generate and mail/e-mail daily customer invoices
- Update customer files and maintenance agreements as necessary
- Monitor customer supply levels and ship as appropriate
- Order front office supplies and keep inventory of stock
- Assist with other administrative duties as required
- Perform other duties as assigned.
Qualifications:
- High School diploma or equivalent
- Advanced customer service skills
- Strong relationship management skills
- Ability to use all Microsoft Office applications
- Geographical knowledge of service area or map reading skills
- Must have strong ethics and work as an effective, collaborative team member.
- Ability to work under stress/pressure to meet deadlines and financial objectives.
Physical Demands/Working Conditions:
Mental demands:
- Problem-solving, verbal communication, customer contact, comprehending technical documents & instructions, multi-tasking, mental acuity
