Customer Care Technician

3 weeks ago

Fort Wayne, United States Intellectual Technology, Inc. Full time
Job DescriptionJob Description

Intellectual Technology, Inc. (ITI) is a leading provider of innovative, on-demand software solutions for motor vehicle agencies, providing the ability to securely service customers when and where they want to be met. By using ITI’s solutions, motor vehicle agencies can help shorten wait times, control inventory, increase revenues and reduce fraud. Our core beliefs of Integrity, Trust, and Innovation and Care are at the heart of everything we do.

Our Customer Care Team is Expanding (We need English speaking only and English/Spanish bi-lingual) Are you customer focused, tech savvy and a problem solver who wants to be part of an energetic, friendly Customer Care environment, then we have the perfect opportunity for you

Customer Care Specialist (CCT’s) directly impact company success through efficient and effective resolution of a wide array of customer issues. ITI’s in-depth product training ensures our CCT’s are prepared to confidently and professionally serve our customers in a timely manner. From answering basic questions to remotely troubleshooting a machine, our CCT’s are equipped to keep our products working and customers smiling. The training received as a Customer Care Specialist is a great jumpstart to your career at ITI.

Pay Rate: You will start at $15 and move to $18 with additional training(plus shift differential). English/Spanish bi-lingual will increase the pay $2 per hour.

Bonus: This position is also eligible for a monthly incentive on top of hourly rate.

Positions are located onsite in the Fort Wayne, IN Office

We have multiple schedules to choose from.

What can you expect as a Customer Care Specialist?

  • Answers inquiries from customers about services and programs offered by ITI
  • Explain processes and procedures for loading, and changing material associated with various self-service terminals
  • Performs research to respond to customer inquiries
  • Provides accurate, timely information meeting the customer's needs through problem resolution
  • Escalates customer issues or concerns to next level support and/or management as appropriate
  • Maintains customer confidentiality while complying with privacy regulations
  • Serve customers in a professional and solution oriented manner
  • Learn, retain, and apply information about programs and services
  • Have a comprehension of virtual assistance
  • Remotely access equipment to resolve hardware and software issues
  • Dispatch field technicians
  • Possess strong verbal and written communication skills
  • Have the ability to multi-task and navigate through multiple systems

What are some qualifications we look for?

  • Minimum of a High School diploma/GED or Associate's Degree in lieu of required experience
  • 1-3 years of experience, preferably in a customer care environment
  • Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
  • Ability to work with others in a team environment
  • Demonstrates the ability to use sound judgement and discretion regarding confidential information
  • Demonstrates ability to work in a fast-paced environment
  • Demonstrates strong interpersonal with a collaborative style
  • Demonstrates strong organizational skills with the ability to prioritize workload and multi-task while maintaining strict attention to detail
  • Demonstrates solid relationship management skills with internal and external customers (e.g. managements, peers, colleagues, customers, etc.)
  • A demonstrated track record of consistently meeting and/or exceeding performance expectations
  • Possesses a bias for action and avoids workplace distractions
  • Drives tasks to completion

ITI offers very competitive pay, along with the best benefit packages in the market. Our employees pay very little for health care including free clinic visits, free lab work, dental, vision, short and long term disability, life insurance and enjoy access to ITI's 401k plan. Plus a great employee discount program

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