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Commercial Policy Services Specialist

4 months ago

Indianapolis, United States DMC Insurance Inc. Full time
Job DescriptionJob Description

We are seeking an experienced, highly motivated insurance professional to join our Underwriting Operations team. The ideal candidate should have experience in transportation insurance. In addition, the ideal candidate will be committed to providing excellent customer service. Lastly, the ideal candidate will add to and bolster DMC’s unique culture – a workplace built in enthusiasm, entrepreneurship, integrity, communication, proactive problem solving, and a genuine passion for helping our customers and agents.

The ideal candidate will have exceptional attention to detail and time management skills. Candidate must have strong mathematical, deduction, and analytical skills. The position is responsible for preparing correspondence related to policy issuance, ensuring policy transactions are rated and booked, and managing customer information, including maintaining and organizing the customer information files. We are looking for a detail oriented, self-reliant, team player who thrives in a fast-paced environment.

Responsibilities

· Prepare correspondence related to policy issuance

· Issue policies, endorsements, collateral and all related forms in a timely and accurate fashion

· Ensure policy transactions are rated, booked and issued accurately, meeting the corporate time service standards

· Create conditional, non-renewal, and/or other legal policy notices

· Prepare requisite motor carrier filings for insured customers

· Follow up with key stakeholders to ensure requisite signatures are received in a timely fashion

· Respond to broker and insured customer requests for information

· Manage customer information in multiple databases

· Maintain, organize and update customer information files

· Assist with monitoring central Underwriting mailboxes, including assigning work

· Support various underwriting and operations processes, including communication with outside brokers, as well as internal departments in support of the underwriting process for current and prospective clients

· Communicate, as needed, with internal departments to answer policy questions and resolve issues

· Identify and recommend opportunities to make processes more efficient

Requirements

  • Insurance policy processing experience a plus
  • Solid knowledge of ISO commercial lines policy rating and issuing transactions in corporate systems
  • Bachelor’s degree preferred - relevant experience accepted in lieu of degree
  • Excellent analytical, critical thinking, time management and organizational capabilities with a strong customer service focus while building solid relationships
  • Intermediate to advanced Microsoft Office skills, including Word, Excel, Outlook, Access
  • Ability to follow protocol with an emphasis on quality, timeliness and customer service
  • Ability to learn complex rules and regulations related to motor carrier insurance
Company DescriptionDMC Insurance is a subsidiary of Crum & Forster Company and Fairfax Group and offers a competitive salary commensurate with experience and potential of its employees. This comprehensive benefits plan includes medical, dental, life, disability, a generous 401k employer match program, and an Employee Stock Purchase Plan through Fairfax. Employees also enjoy Paid Time Off, paid holidays, and various career development opportunities, including tuition reimbursement. The company fosters a supportive work environment with amenities like an onsite gym and actively encourages community engagement through charitable giving and volunteer programs. DMC values employee input and offers opportunities to shape the company culture through employee-led committees. These offerings and the DMC team are what contribute to our reputation and standing as one of Indianapolis’s Top Workplaces.
All qualified applicants to DMC Insurance are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran’s status or any other protected characteristic.Company DescriptionDMC Insurance is a subsidiary of Crum & Forster Company and Fairfax Group and offers a competitive salary commensurate with experience and potential of its employees. This comprehensive benefits plan includes medical, dental, life, disability, a generous 401k employer match program, and an Employee Stock Purchase Plan through Fairfax. Employees also enjoy Paid Time Off, paid holidays, and various career development opportunities, including tuition reimbursement. The company fosters a supportive work environment with amenities like an onsite gym and actively encourages community engagement through charitable giving and volunteer programs. DMC values employee input and offers opportunities to shape the company culture through employee-led committees. These offerings and the DMC team are what contribute to our reputation and standing as one of Indianapolis’s Top Workplaces. \r
All qualified applicants to DMC Insurance are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran’s status or any other protected characteristic.