Commercial Policy Services Specialist

2 months ago

Indianapolis, United States DMC Insurance, Inc. Full time

About the Company:

We are seeking an experienced, highly motivated insurance professional to join our Underwriting Operations team. The ideal candidate should have experience in transportation insurance or be willing to learn the transportation industry through coaching and self-study. In addition, the ideal candidate will be committed to providing excellent customer service. Lastly, the ideal candidate will add to and bolster DMC’s unique culture – a workplace built in enthusiasm, entrepreneurship, integrity, communication, proactive problem solving, and a genuine passion for helping our customers and agents.


Responsibilities:

  • Handle various rating functions & processes in order to support Underwriting with critical data necessary for their risk pricing process
  • Conduct initial triage of submission applications, as well as quality review the accuracy of submission entry previously entered in the clearance and reservation system
  • Order and screen miscellaneous reports needed in the rating and underwriting processes such as D&B, motor vehicle reports, loss history reports, OSHA, SAFER, business websites, etc.
  • Prepare binder letters and correspondence related to policy issuance
  • Issue policies, endorsements, collateral and all related forms in a timely and accurate fashion
  • Ensure policy transactions are rated, booked, invoiced and issued accurately, meeting the corporate time service standards
  • Create conditional, non-renewal, and/or other legal policy notices
  • Prepare requisite motor carrier filings for insured customers
  • Follow up with key stakeholders to ensure requisite signatures are received in a timely fashion
  • Respond to broker and insured customer requests for information
  • Manage customer information in multiple databases
  • Maintain, organize and update customer information files
  • Assist with monitoring central Underwriting mailboxes, including assigning work
  • Prepare underwriting documentation forms and workbooks and enter general information, including OSHA and CAB report ordering for new business and renewals
  • Support various underwriting and operations processes, including communication with outside brokers, as well as internal departments in support of the underwriting process for current and prospective clients
  • Communicate, as needed, with internal departments to answer policy questions and resolve issues
  • Identify and recommend opportunities to make processes more efficient


Requirements:

  • Insurance policy processing experience a plus
  • Solid knowledge of ISO commercial lines policy rating and issuing transactions in corporate systems
  • Bachelor’s degree preferred - relevant experience accepted in lieu of degree
  • Excellent analytical, critical thinking, time management and organizational capabilities with a strong customer service focus while building solid relationships
  • Intermediate to advanced Microsoft Office skills, including Word, Excel, Outlook, Access
  • Ability to follow protocol with an emphasis on quality, timeliness and customer service
  • Ability to learn complex rules and regulations related to motor carrier insurance

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