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Bi-Lingual Customer Service Representative
1 month ago
Bi-Lingual Customer Service Representative
Superior Loan Servicing is a fast-growing, fast-pasted, customer oriented loan servicing company. We service privately funded loans, and work with the borrowers and lenders daily. Knowledge of the mortgage industry is a must.
Customer Service Representative Job Responsibilities:
- Assists borrowers and lenders by providing excellent customer service and information regarding loan payments, delinquencies, payoffs, etc.
- Maintains customer accounts by notating the account and following up on any pending requests.
- Monthly payment assistance.
- Resolving payment delinquencies.
- Assist delinquent borrowers by working out potential loan modifications when needed.
- Contributes to team effort by accomplishing related results as needed.
This is a full-time, Monday-Friday position. Our operating hours are 7:00am-5:30pm. You must be able to work any shift between the hours of 7:00am and 5:30pm. Great benefits package available after 90 days of employment. Most Federal Holidays are observed. MUST SPEAK ENGLISH & SPANISH.
Customer Service Representative Qualifications / Skills:
- Customer service
- Product knowledge
- Knowledge of the Mortgage industry
- Quality focus
- Problem solving
- Documentation skills
- Phone skills
- Listening
- Resolving conflict
- Analyzing information
- Multi-tasking
Education, Experience, and Licensing Requirements:
- High school diploma or general education degree (GED) required.
- 2 years related customer service experience preferably in a mortgage servicing environment is a plus.
- Previous experience, especially in the mortgage industry, preferred
This position is available immediately. Come be a part of a fast-growing company with huge potential for growth.
Company DescriptionLoan servicing company seeking a full-time, in-office, manager for our Quality Control and Compliance Department. We service Short-term, hard-money loans. Please only apply if you have experience in the mortgage industry.Company DescriptionLoan servicing company seeking a full-time, in-office, manager for our Quality Control and Compliance Department. We service Short-term, hard-money loans. Please only apply if you have experience in the mortgage industry.