Helpdesk Support Technician

2 weeks ago

Denver, United States Lakeshore Talent Full time
Job DescriptionJob Description

Lakeshore Talent is seeking a passionate and customer-focused individual to join our IT team. We are a recruiting firm located in Denver that focuses on filling the needs of client's who are hiring Helpdesk related opportunities, especially entry level positions. We recruit for a variety of clientele in both the Tech Center and Downtown to fill temporary, temporary to hire, and direct hire placements. The ideal candidate will possess excellent troubleshooting skills, a positive attitude, and a strong dedication to meeting and exceeding customer expectations. These roles offers the opportunity to interact with customers, address inquiries and concerns, and provide support to ensure a seamless experience.

 

Location: Denver Metro

Shifts: Varied

Pay: $19-$22/hr

 

Responsibilities:

  • Provide first level phone support, performing problem recognition, research, isolation in a Linux environment, resolving hardware & software issues or escalating issues to Tier 2 team
  • Assist inexperienced or nontechnical end users in resolving issue
  • Diagnoses browser and networking issue
  • Records and/or maintains accurate information within ticketing system
  • Interfaces directly with customers to ensure their issue(s) are resolved and a superior customer experience is provide
  • Work in a team environment
  • Coordinating, working with and following up on work performed by field techs

Qualifications:

  • Possess technical aptitude for performing technical tasks to resolve customer issues
  • Ability to work a flexible or rotating schedule, including some weekends and evenings
  • Ability to work both independently and as part of a team
  • Must have excellent customer service skills and manage time well, working with multiple clients at the same time
  • Proficient in configuring, and troubleshooting production services
  • Inbound/Outbound technical support center experience preferred
  • Customer facing experience preferred

 

How to Apply: If you are passionate about delivering exceptional customer service and thrive in a dynamic team environment, we want to hear from you Please submit your resume and cover letter outlining your qualifications and why you would be a great fit for this position

Company DescriptionSince​ ​1995,​ ​Lakeshore​ ​has​ ​provided​ ​Staffing,​ ​Recruiting​ ​and​ ​Payrolling​ ​services​ ​to employers​ ​in​ ​Denver​ ​and​ ​Chicago​ ​across​ ​multiple​ ​industries​. We​ ​are​ ​committed​ ​to​ ​achieving​ ​success by​ ​matching​ ​top​ ​talent​ ​with​ ​the​ ​right​ ​opportunities.​ In 2017, Lakeshore re-branded as Lakeshore Talent after a management buyout, becoming a woman owned company. We have a dynamic team of Account Executives focused on sales and the client experience and a talented team of Recruiters focused on candidate recruitment and candidate experience. We are able to offer a higher level of service as a result, and take pride in building strong relationships worthy of loyalty with both clients and candidates.Company DescriptionSince​ ​1995,​ ​Lakeshore​ ​has​ ​provided​ ​Staffing,​ ​Recruiting​ ​and​ ​Payrolling​ ​services​ ​to employers​ ​in​ ​Denver​ ​and​ ​Chicago​ ​across​ ​multiple​ ​industries​. We​ ​are​ ​committed​ ​to​ ​achieving​ ​success by​ ​matching​ ​top​ ​talent​ ​with​ ​the​ ​right​ ​opportunities.​ In 2017, Lakeshore re-branded as Lakeshore Talent after a management buyout, becoming a woman owned company. We have a dynamic team of Account Executives focused on sales and the client experience and a talented team of Recruiters focused on candidate recruitment and candidate experience. We are able to offer a higher level of service as a result, and take pride in building strong relationships worthy of loyalty with both clients and candidates.

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