Lead Business Analyst II
6 days ago
Job Summary:
- The Lead Information Technology Business Analyst will work closely with business owners to understand business processes, workflows, and their relationships to current and future software solutions.
- This role will create detailed business requirements, system documentation, and implement quality software solutions.
- The Lead Business Analyst will utilize multiple techniques to elicit, document, and validate requirements with all stakeholders.
- This role will also provide direction and mentor other business analysts.
Essential Duties And Responsibilities:
- These duties are not meant to be all-inclusive and other duties may be assigned.
- Lead the process for identifying and gathering appropriate business requirements to create the necessary solution that satisfies business needs.
- Facilitate requirements gathering within one or more business functional areas to develop a comprehensive business requirements document.
- Oversee the creation of functional and technical specifications, changes to requirements, and impact of changes based on business requirements.
- Provide production support by supplying artifacts (data model, data maps, knowledge base articles, etc.) and educating the support team when applicable.
- Document and track current and future state business processes and requirements across multiple functional business area.
- Participate and define test scenarios, plans, strategies, and creation of test scripts.
- Review project related policies, procedures, and end user training documentation.
- Serve as the subject matter expert (SME) on business processes and systems within their functional area of expertise.
- Liaison for the functional area between IT application team and the business.
- Provide ongoing day-to-day support for the applications team in addition to project management responsibilities.
Minimum Qualifications:
- Bachelor's degree in computer science, Information Systems or equivalent.
- Seven (7) or more years of experience in Business Analysis, Information Technology, or in a related area.
- Ability to travel up to 20%.
Preferred Qualifications:
- Relevant industry recognized certifications (IIBA, ITIL, CBAP, CCAB)
- Knowledge of ITIL IT Service management and experience defining, deploying and managing ITSM Processes.
- Analytical, written, and verbal communication skills.
- Experience in business analytics and system design analysis.
- Attention to detail, problem solving, and decision-making skills.
- Advanced customer service skills.
- Experience working independently and taking initiative.
- Experience and proficiency with various web-based software applications including Microsoft Office Word, Excel, PowerPoint, SharePoint, etc.
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