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Information Technology Business Analyst

2 months ago

Spartanburg, United States FastTek Global Full time

Lead IT Business Analyst #1003906

Job Description:

• This person will be supporting all the functions within the plant. They will be our ‘boots on the ground’ and ‘jack of all trades’ person in our group.

• This includes but is not limited to supporting Materials, Purchasing, Operations, Finance, HR, and Logistics.

• While this sounds daunting, this person will be supported by the rest of the team – we will not let them fail.

• So, this person needs to be a good communicator and hungry to learn about all the systems these departments need to do their jobs.

• They will not have to know all the technical details but need to have a general understanding of each system and who to contact for something outside of their knowledge.

• JDE is main preference for ERP experience

Job summary:

• The Lead IT Business Analyst will work closely with business owners to understand business processes, workflows, and their relationships to current and future software solutions.

• This role will create detailed business requirements, system documentation, and implement quality software solutions.

• The Lead Business Analyst will utilize multiple techniques to elicit, document, and validate requirements with all stakeholders.

• This role will also provide direction and mentor other business analysts.

Essential duties and responsibilities:

• Lead the process for identifying and gathering appropriate business requirements to create the necessary solution that satisfies business needs.

• Facilitate requirements gathering within one or more business functional areas to develop a comprehensive business requirements document.

• Oversee the creation of functional and technical specifications, changes to requirements, and impact of changes based on business requirements.

• Provide production support by supplying artifacts (data model, data maps, knowledge base articles, etc.) and educating the support team when applicable.

• Document and track current and future state business processes and requirements across multiple functional business area.

• Participate and define test scenarios, plans, strategies, and creation of test scripts.

• Review project related policies, procedures, and end user training documentation.

• Serve as the subject matter expert (SME) on business processes and systems within their functional area of expertise.

• Liaison for the functional area between IT application team and the business.

• Provide ongoing day-to-day support for the applications team in addition to project management responsibilities.

Qualifications:

• Bachelor’s degree in computer science, Information Systems or equivalent.

• Seven (7) or more years of experience in Business Analysis, Information Technology, or in a related area.

• Ability to travel up to 20%.

Preferred qualifications:

• Relevant industry recognized certifications (IIBA, ITIL, CBAP, CCAB)

• Knowledge of ITIL IT Service management and experience defining, deploying and managing ITSM Processes.

• Analytical, written, and verbal communication skills.

• Experience in business analytics and system design analysis.

• Attention to detail, problem solving, and decision-making skills.

• Advanced customer service skills.

• Experience working independently and taking initiative.

• Experience and proficiency with various web-based software applications including Microsoft Office Word, Excel, PowerPoint, SharePoint, etc.