Training Specialist

2 weeks ago

Minneapolis, United States Concept Machine Full time
Job DescriptionJob Description

MAKE | MEASURE | AUTOMATE

Training Specialist - Calibration

Reports to: Adam Brill

Location: Plymouth, MN or Crystal Lake, IL

FLSA Status: Exempt

Are you a successful Training Manager in an electrical, mechanical or calibration technical discipline? Do you enjoy analyzing training needs, developing curriculum and content, and delivering engaging and educational content on a variety of platforms?

American Calibration (AC), a Concept company, is seeking a Training Specialist - Calibration to join its team. American Calibration is based in Crystal Lake, IL and this role can work from there or from its Plymouth, MN office, with regular travel to other office locations or field visits. This is a full-time, individual contributor role that will work autonomously with several areas of AC to enhance and grow our training program.

POSITION SUMMARY

The Training Specialist - Calibration is responsible for the creation and delivery of educational content for AC calibration services that results in the successful onboarding and continuing education of all AC Calibration Technicians. This role will learn and fully understand the AC platform and services so that he/she can analyze the needs of our technicians to identify knowledge and mastery gaps that limit customer success; then develop the curriculum, programs and tools that minimize these gaps. This role must develop and deliver compelling content that creates engagement both in person and online which motivates Technicians to use the training program to improve their skill set. A successful outcome will be a Calibration Technician with sufficient information to confidently provide calibrations services to our broad customer base.

CORE RESPONSIBILITIES

  • Measure technician understanding of the AC platform and services to create content to instruct professional technicians on how to perform calibration services in a way that is easy to learn.
  • Present live content in front of small to large groups of technicians, webinars and in person, both at AC headquarters and in regional markets as needed.
  • Build the training curriculum with measurable steps to acknowledge proficiencies.
  • Partner with all stakeholders (management, sales, technicians, and quality department) to ensure the content is comprehensive to the company’s goals, creating a single AC training voice.
  • Manage RTI’s learning management system (LMS), and lead activities including technician setup and onboarding, follow-up, engagements, tracking, certificates, curricula, and reporting to management.

CORE COMPETENCIES

  • Minimum four years’ experience building training and education programs in a corporate or educational setting, preferably with adult learners.
  • Demonstrable experience creating content that communicates clearly.
  • Experience and comfort in presenting in front of groups and in online settings.
  • Proficiency with learning management software platforms
  • Advanced experience using Microsoft applications, specifical Excel, Word, PowerPoint (or Keynote)
  • Experience with Articulate, Word Press, Adobe Illustrator, Gimp, Inkscape, or other content authoring tools required.
  • Basic video production skills are required, familiarity with Camtasia, or similar is desired.
  • Experience with survey concepts and survey software.
  • Demonstrated project management experience, creating curriculum and meeting deadlines.
CORE EXPERIENCE AND EDUCATION

  • High School Diploma or GED and 10+ years of relevant experience, including supervision OR 5 years of relevant experience with a bachelor’s degree.
  • 10-15+ years' experience in leadership and leading field service technicians.
    • Preferred 5-7 years of experience with people leadership.
  • Exceptional leadership, interpersonal communication, and relationship-building skills,
  • Ability to handle and prioritize multiple tasks, work under pressure, and meet all deadlines,
  • Exhibit a high level of professional conduct, integrity, and accountability,
  • Must have the ability to make recommendations to effectively resolve problems or issues, by using wise judgment that is consistent and partner with upper management and HR.
  • Proficient in Microsoft Office
  • Knowledgeable in Salesforce within the Field Service area.
  • Knowledgeable with IndySoft calibration software
  • Calibration experience strongly desired. Preference for candidates with expertise in ISO 17025, PMEL or the ASQ Calibration Technician Certification program
  • Valid Drives license.
  • Ability to travel as needed for the role, estimated at 10-20 dependent on location.

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