Implementation Specialist

2 weeks ago

Minneapolis, United States Outsell Corporation Full time
Job DescriptionJob Description

WHO WE ARE

Outsell is a leading customer engagement platform that listens, predicts and engages with customers at scale, delivering measurable improvements in sales, profitability and customer loyalty. We are based out of Minneapolis, MN with extensions of our team located throughout the US.

Our culture at Outsell is constantly evolving where amazing people (like you) can do their best work. If you are ready to start and grow your career at a values-based company where we live out our core values of Customer, Quality, Caring, Teamwork, Innovation, Initiative, and Integrity, you’ve come to the right place. Visit Why Outsell for more information.

WHAT WE NEED

We’re looking for an Implementation Specialist to join our team The Implementation Specialist will partners with Sr. Implementation Specialist to ensure all onboarding tasks are completed per contract agreement or SOW. Collaboratively ensures all internal and external project stakeholders are updated regarding onboarding task status.

Select Responsibilities Include:

  • Assists Sr. Implementation Specialist in assessing Net New and Upgrade dealer information to collaborate on specific task assignments.
  • Process, follow-up and act as SME for all data needs for your assigned workflow or program
  • Monitor data order status with external vendors and/or internal processes to ensure timely delivery.
  • Proactively communicate and coordinate data order status, quality concerns, or other delivery concerns with Sr. Implementation Specialist
  • Provide back-up, complete tasks, or customer follow-up when Sr. Implementation Specialist is absent or on PTO
  • Conduct Quality Assurance checks, perform METL functions, upload data to specific dealer client.
  • Act as an SME for Customer Support team to assist with troubleshooting data lagging issues for existing dealer accounts keeping in line with current SLAs and response targets.
  • Participate in meetings or professionally communicate with our customers on data troubleshooting or lagging concerns.
  • Open support tickets or cases both internally and externally with vendors as needed to track and resolve Outsell delivery concerns.
  • Provide input and feedback to Team Lead or Supervisor issues or concerns with vendor deliverables. Assist in prepping for Vendor meetings to include missing data feeds or expected data delivery timeframes.
  • Proactively update Team Lead and/or Dealer Support Supervisor on any vendor delivery issues or concerns especially those that impact our onboarding timelines.
  • Assist Sr. Implementation Specialist with administrative tasks such as assign from dates, Package Manager adjustments and Salesforce task completion.
  • Answers incoming phone calls, forward or transfers calls, attends to or responds to voicemail messages.
  • Create and/or advise on documentation and training materials.
  • Explore process and function optimization with team leadership and internal partner teams.
  • Personally demonstrate the values of Outsell in everyday interactions both inside and outside of the company.
  • Perform other duties as required












WHO WE WANT

If you have the following education, experience, and competencies, this might be the role for you

Education and Experience:

  • Two Year Degree; and
  • One (1)+ years Technical Client Service or similar experience; or
  • A combination of education and work experience is necessary to perform essential functions.
  • Preferred: Experience with Salesforce; and automotive experience

Technical/Functional Competencies and Traits:

  • Written and verbal communication skills
  • Process and Detail-orientation
  • Ability to prioritize and organize activities, maintain multiple workflows and tasks simultaneously.
  • Internal and external customer facing communication.
  • Advanced proficiency computer skills – ability to navigate different apps and websites; comfortable with web browser and software.
  • Applied knowledge with MS Office (Outlook, Excel, Word, PowerPoint)
  • Ability to implement efficiency enhancing tools and processes
  • Troubleshooting, problem solving
  • Knowledge of Outsell and vendor systems
  • Knowledge of Outsell organization (functions – analytics, success)
  • Ability to comprehend abstract processes.
  • Highly motivated to work in a fast-paced, entrepreneurial, results-oriented culture.
  • Demonstrate ability to care about team members and work together collaboratively.

TRAVEL/LOCATION

  • Commuting by car and plane to headquarters periodically.
  • This position is hybrid based in the Minneapolis headquarters.

WHAT’S IN IT FOR YOU

Here at Outsell, caring is one of our core values. We demonstrate that by providing top-notch total rewards package for our associates as you grow professionally and personally. In addition to a rewarding career where you get the opportunity to make a tangible impact on our customers and communities, we offer the following to all full-time associates:

  • Competitive pay with discretionary bonuses for above-and-beyond performance
  • Hybrid and remote work arrangements
  • Comprehensive benefits package, including:
    1. Affordable Medical, Dental and Vision Benefits
    2. Health Savings Account with company contributions
    3. 401(k) with company match
    4. Company-paid employee life insurance
    5. Company paid long-term disability
    6. Dependent Care Flexible Spending Account
    7. Tuition reimbursement for formal education, professional development, trainings, etc.
  • Generous time off
    1. Unlimited paid time off
    2. 9 paid holidays
    3. Paid family and medical leave

We are an equal opportunity employer and value diversity and inclusion at our company. We do not discriminate based on race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, disability status, or any other class protected by local, state, or federal law. Our commitment to diversity and inclusion extends to all aspects of employment, including recruitment, hiring, promotion, training, compensation, benefits, and other terms and conditions of employment. To request an accommodation for the application process, please email PeopleTeam@outsell.com.

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