Director Hotel Operations

Found in: Appcast Linkedin GBL C2 - 3 weeks ago

Miami, United States Norwegian Cruise Line Holdings Ltd. Full time

BASIC PURPOSE: Assume lead role for critical functions in support of Onboard Provision Masters, Shoreside and Shipboard Auditing Department and onboard inventory depletion plans. Drive implementation and enhancement activities related to onboard operational technologies. Manage Quality Assurance/ Brand Standards program for the fleet.


POSITION RESPONSIBILITIES:

  • Partner with I.T., Accounting, Marketing, Passenger Services, Purchasing, Hotel Operations, Entertainment and Food and Beverage Development and Operations to coordinate and drive new technological enhancements throughout the fleet.
  • Monitor per cruise ending inventory reports from the ships. Compile quarterly inventory reports along with action plans to deplete obsolete inventory. Set budget inventory targets for the fleet.
  • Partner with Hotel Operations leaders to develop action plans for the depletion of obsolete inventory onboard the fleet.
  • Monitor and approve manual requisitions generated throughout the fleet to ensure standard item list integrity and proper accounting for items.
  • Maintain standardized database for food and beverage items. Complete and verify Micros Advice Forms (MAFs) for new and existing food and beverage items.
  • Maintain standardized database for food items in the Main Dining Rooms and work with onboard team to program items displayed on the screens.
  • Partner with the culinary team to implement and manage recipe data within the MXP recipe management system. Drive ongoing recipe, yield and costing validation. Partner with the Director of Culinary and Director of Restaurant and Beverage Development to create new items in MXP in accordance with account and cost center assignment.
  • Partner with analytics team and vendor to identify/drive corrections/enhancements to the reporting tool.
  • Collaborate with the Director of Restaurant and Beverage Development, Ship Systems and the onboard Restaurant Management team to ensure accurate programming of inventories to maximize seating capacities; ensure accurate data display with regards to programmed data; and identify/drive corrections/enhancements to the reservation system and reporting.
  • Partner with the Director of Restaurant and Beverage Development to maintain the pre-sell inventory allotments available via the website. Maintain the database and control process for amenities available through the B.G.E.
  • Drive development of reporting in the MXP Recipe management system. Take the lead role in the development and dissemination of ship-board action items arising from theoretical food cost variances.
  • Compile monthly Micros and Meal Count reports to monitor and communicate system use and effectiveness on the ships.
  • Drive enhancements to existing SilverWhere reports.
  • Research industry related information to determine any new technologies that would benefit ship operations.
  • Responsible for the ongoing management of data residing in core systems on board the fleet including, MXP, Micros, Fidelio, SilverWhere and Avero. Provide support to Management in the reporting of information from established and/or proposed technologies and systems benefiting hotel department and/or ship operations.
  • Engage with engaged/approved outside vendors regarding proposed technology, services and systems to improve organizational efficiency.
  • Perform other job-related functions as assigned.


KNOWLEDGE AND EXPERIENCE:


EDUCATION: Bachelor's Degree or equivalent combination of education and experience with information systems, project management and operational leadership in a hospitality setting. MBA or other graduate level degree is preferred.


EXPERIENCE: Minimum 10 years' experience with information technology systems, project management and/or operational leadership within a hospitality organization.


KNOWLEDGE & SKILLS:

  • Project management skills to coordinate and develop plans and manage project team activities.
  • Ability to complete projects on time and within budget.
  • Ability to improve processes, products and services through coordination of efforts with others, directly or indirectly.
  • Skill in inspiring respect and trust while mobilizing others to fulfill the vision.
  • Leadership skills to provide vision and inspiration to peers and subordinates.
  • Skill in exhibiting confidence in self and other with ability to effectively influence actions of others.
  • Ability to readily accept feedback from others.
  • Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
  • Ability to write reports, business correspondence, and procedure manuals.
  • Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
  • Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
  • Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.


To Executive Search Firms & Staffing Agencies: NCLH does not accept unsolicited resumes from any agencies. All unsolicited resumes will be considered NCLH property, and NCLH will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting the NCLH Human Resources Talent Acquisition Department.

  • Director Hotel Operations

    2 days ago

    Miami, United States Norwegian Cruise Line Holdings Ltd. Full time

    BASIC PURPOSE: Assume lead role for critical functions in support of Onboard Provision Masters, Shoreside and Shipboard Auditing Department and onboard inventory depletion plans. Drive implementation and enhancement activities related to onboard operational technologies. Manage Quality Assurance/ Brand Standards program for the fleet.POSITION...

  • Hotel Director

    2 weeks ago

    Miami, United States Crew Life at Sea Full time

    Job DescriptionJob DescriptionEssential FunctionsIn order of importanceOversee and provide support to the shipboard operational leaders in order to deliver higher guest satisfaction as measured by NPS and higher on board profitability as measured by on board revenue hotel costs.Manage guest expectations for all functional teams; deal with complaints and be...

  • Hotel Director

    Found in: Resume Library US A2 - 2 weeks ago

    Miami, Florida, United States Crew Life at Sea Full time

    Essential Functions In order of importance Oversee and provide support to the shipboard operational leaders in order to deliver higher guest satisfaction as measured by NPS and higher on board profitability as measured by on board revenue hotel costs. Manage guest expectations for all functional teams; deal with complaints and be visible for...

  • Assistant Director of Finance

    Found in: Resume Library US A2 - 2 weeks ago

    Miami Beach, Florida, United States the goodtime hotel Full time

    Compensation Type: Yearly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and...

  • Director of Finance-Florida

    Found in: Appcast Linkedin GBL C2 - 3 weeks ago

    Miami, United States AKA Hotels+Hotel Residences Full time

    AKA Hotels+Hotel Residences is seeking a talented Director of Finance-Florida for both of our Florida properties. This position will sit at our Miami property and requires travel to West Palm 1x per month. SUMMARY Manages and directs the financial activities of the Florida Hotels, manages Cash Flow, safeguards the Assets and Liabilities, prepares all...

  • Dishwasher/ Steward

    4 days ago

    Miami, United States AC Hotel Miami Brickell Full time

    **Description**: We are hiring a Dishwasher - AC/Element Hotel - Downtown Miami (Brickell)! As a Dishwasher, you will: - Ensure the cleanliness of all dishware. Carefully wash by hand, and safely and skillfully operate the washing equipment, to thoroughly clean all service ware, cookware and utensils, including polishing stainless and silver ware. - Help...

  • Engineering Supervisor

    4 days ago

    Miami, United States YVE Hotel Miami Full time

    Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...

  • Guest Room Attendant

    3 weeks ago

    Miami, United States Biltmore Hotel Full time

    Position Summary Directly responsible for carrying out all activities related to guest room cleaning according to Biltmore standards and procedures. This position requires consistent adherence to policies and procedures of the department as outlined in the Biltmore Standard Operating Procedures (BSOP'S). ResponsibilitiesClean the required number of guest...

  • Seeking Front Desk Agents for New Downtown Hotel

    Found in: beBee jobs US - 2 weeks ago

    Miami, Florida, United States Gale Miami Hotel & Residences Full time

    *Title: Guest Service Agent**FLSA Status: Non-Exempt*SUMMARY: Provide superior guest services including check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements; Provide information and services to any guest or visitor in a friendly, professional manner.*RESPONSIBILITIES: Welcoming guests...

  • Assistant Director of Finance

    2 days ago

    Miami Beach, United States Highgate Hotels Full time

    Compensation Type Yearly Highgate Hotels Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...

  • Assistant Director of Food

    2 weeks ago

    Miami, United States Trump National Doral, Miami Full time

    Directs the managers of the specific food & beverage service areas to ensure the highest quality standards are met. Assists the Director of Food and Beverage in overseeing food & beverage budgets, controls and marketing programs. ESSENTIAL FUNCTIONS Director, Beverage, Food, Outlet Manager, Assistant, Operations, Restaurant, Hotel

  • Sr Financial Analyst, Hotel

    1 week ago

    Miami, United States Royal Caribbean Group Full time

    Support all aspects of financial and administrative functions including planning, reporting, business analysis for the Hotel Operations department. Celebrity Cruises as a brand is repositioning itself in the market and is changing the modus operandis Financial Analyst, Hotel, Operations, Analyst, Financial, Accounting, Banking

  • Engineering Supervisor

    Found in: Resume Library US A2 - 4 days ago

    Miami, Florida, United States YVE Hotel Miami Full time

    Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and...

  • Executive Administrative Assistant

    Found in: Appcast US C2 - 3 days ago

    Miami Beach, United States The Palms Hotel & Spa Full time

    ABOUT US:The Palms Hotel & Spa combines genuine service, laid-back sophistication and oceanfront serenity into a 251-room vacation, meeting, and wedding destination where complete wellness and environmental awareness are at the center of each guest experience. Privately owned and managed by a European family since over 25 years, The Palms is a AAA...

  • Executive Administrative Assistant

    Found in: Appcast Linkedin GBL C2 - 4 days ago

    Miami Beach, United States The Palms Hotel & Spa Full time

    ABOUT US:The Palms Hotel & Spa combines genuine service, laid-back sophistication and oceanfront serenity into a 251-room vacation, meeting, and wedding destination where complete wellness and environmental awareness are at the center of each guest experience. Privately owned and managed by a European family since over 25 years, The Palms is a AAA...

  • Event Technician, Audio Visual

    Found in: Talent US C2 - 3 weeks ago

    Miami Beach, United States Encore Canada Full time

    Position Overview A Technician is responsible for the set up and operation of basic / small-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to an Operations Manager, Operations Director or Director, Event Technology. Key Job Responsibilities  Equipment Operation • Ensures...

  • Engineering Supervisor

    5 days ago

    Miami, United States Biltmore Hotel Full time

    Position Summary The Engineer Supervisor is responsible for the supervision, organization, maintenance and repairs of all of hotel areas, public areas, pools, guestrooms, public restrooms, Food & Beverage outlets, meeting spaces and conventions areas. This position requires consistent adherence to policies and procedures of the department as outlined in the...

  • Retail Clerk

    Found in: Lensa US P 2 C2 - 1 week ago

    Miami, United States Biltmore Hotel Full time

    Position Summary Assist guests in selecting and purchasing merchandise in the Retail Shops while maintaining the aesthetic quality of the stores and acting as a main point of contact for guests upon entry to the hotel. This position requires consistent adherence to policies and procedures of the department as outlined in the Biltmore Standard Operating...

  • Retail Clerk

    2 weeks ago

    Miami, United States Biltmore Hotel Full time

    Position Summary Assist guests in selecting and purchasing merchandise in the Retail Shops while maintaining the aesthetic quality of the stores and acting as a main point of contact for guests upon entry to the hotel. This position requires consistent adherence to policies and procedures of the department as outlined in the Biltmore Standard Operating...

  • Director of Operations

    6 days ago

    Miami, United States Marriott Hotels & Resorts Full time

    This dynamic Director of Operations will be responsible for supporting all aspects of the operation including guest and employee satisfaction, human resources, financial performance, sales and revenue generation and delivering a return on investment. Operations, Director, Operation, Associate, Manufacturing, Manager