Hotel Director

Found in: Resume Library US A2 - 6 days ago

Miami Florida, United States Crew Life at Sea Full time
Essential Functions

In order of importance

Oversee and provide support to the shipboard operational leaders in order to deliver higher guest satisfaction as measured by NPS and higher on board profitability as measured by on board revenue hotel costs.

Manage guest expectations for all functional teams; deal with complaints and be visible for assistance.

Manage talent/performance management and feedback.

Work closely with shoreside functional hotel areas (e.g., Housekeeping operations) to assure key projects and initiatives are being implemented onboard.

Manage hotel inspection team in order to develop and prioritize the necessary repair and maintenance as well as capex plans.

Lead the S.A.I.L initiative for hotel; hold weekly meetings; focus on goals and actions steps to ensure all functional leaders are participating.

Lead the hotel area in safety assessments; HESS audits; etc. to ensure the team is properly trained and prepared.

Tactical Decision Making

Decisions focus on intermediate-term issues. The purpose of decisions made at this level are to help move CCL closer to reaching strategic goals. Outcomes are predictable. After a decision is made by Top Executive Leadership, the next phase is to take the needed steps to implement it. Examples are: The amount of money required to implement, which advertising agency to promote a new service or to provide an incentive plan to employees to encourage increased revenue. (Typically Directors+)

Minimum Requirements:

Bachelor or Masters degree in Business, Hotel Management or related field.

Must have at 10 years of operating experience. Hotel/ hospitality experience is required. Technical experience is preferred.

Must be detail oriented with an eye for guest experience and guest satisfaction. Strong organizational and project management skills Strong Communication Skills, both written and verbal. Ability to communicate and drive resolution across multifunctional area.

Ability to communicate effectively to Guests and Onboard teams Must be able to remain in a stationary position at a desk and/or computer for extended periods of time.

Requires regular movement throughout CCL ships.

  • Assistant Director of Finance

    Found in: Resume Library US A2 - 2 weeks ago

    Miami Beach, Florida, United States the goodtime hotel Full time

    Compensation Type: Yearly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and...

  • Hotel Director

    6 days ago

    Miami, United States Crew Life at Sea Full time

    Job DescriptionJob DescriptionEssential FunctionsIn order of importanceOversee and provide support to the shipboard operational leaders in order to deliver higher guest satisfaction as measured by NPS and higher on board profitability as measured by on board revenue hotel costs.Manage guest expectations for all functional teams; deal with complaints and be...

  • Director Hotel Operations

    Found in: Appcast Linkedin GBL C2 - 2 weeks ago

    Miami, United States Norwegian Cruise Line Holdings Ltd. Full time

    BASIC PURPOSE: Assume lead role for critical functions in support of Onboard Provision Masters, Shoreside and Shipboard Auditing Department and onboard inventory depletion plans. Drive implementation and enhancement activities related to onboard operational technologies. Manage Quality Assurance/ Brand Standards program for the fleet.POSITION...

  • Director of Finance-Florida

    Found in: Appcast Linkedin GBL C2 - 2 weeks ago

    Miami, United States AKA Hotels+Hotel Residences Full time

    AKA Hotels+Hotel Residences is seeking a talented Director of Finance-Florida for both of our Florida properties. This position will sit at our Miami property and requires travel to West Palm 1x per month. SUMMARY Manages and directs the financial activities of the Florida Hotels, manages Cash Flow, safeguards the Assets and Liabilities, prepares all...

  • Director of Outlets

    6 days ago

    Miami, United States Aka Hotels+hotel Residences Full time

    Hotel AKA Brickell is seeking a talented Director of Outlets to plan and manage the Restaurant, ADRIFT Mare, In Room Dining and our Pool Bar as appropriate in order to achieve guest satisfaction, and quality service while meeting/exceeding our financial goals. Responsibilities: Direct the day to day operations of ADRIFT Mare, In Room Dining and the Pool Bar...

  • Engineering Supervisor

    Found in: Resume Library US A2 - 5 days ago

    Miami Beach, Florida, United States the goodtime hotel Full time

    Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and...

  • Engineering Supervisor

    Found in: Careerbuilder One Red US C2 - 2 days ago

    Miami Beach/Florida/US the goodtime hotel Full time

    Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...

  • Convention Services Manager

    5 days ago

    Miami, United States AKA Hotels+Hotel Residences Full time

    Hotel AKA Brickell is seeking a talented Conference Services Manager. Responsibilities: Primary contact for meeting and/or event planner after signing of group contract and stay connected until group departs - to include monitoring room block and cut-offs dates, menu entry, partnering with Department heads, BEO execution, oversight of VIPs. Partner with...

  • Convention Services Manager

    Found in: Appcast US C2 - 6 days ago

    Miami, United States AKA Hotels+Hotel Residences Full time

    Hotel AKA Brickell is seeking a talented Conference Services Manager. Responsibilities:Primary contact for meeting and/or event planner after signing of group contract and stay connected until group departs ‐ to include monitoring room block and cut‐offs dates, menu entry, partnering with Department heads, BEO execution, oversight of VIPs.Partner with...

  • Guest Room Attendant

    2 weeks ago

    Miami, United States Biltmore Hotel Full time

    Position Summary Directly responsible for carrying out all activities related to guest room cleaning according to Biltmore standards and procedures. This position requires consistent adherence to policies and procedures of the department as outlined in the Biltmore Standard Operating Procedures (BSOP'S). ResponsibilitiesClean the required number of guest...

  • Assistant Director of Food

    6 days ago

    Miami, United States Trump National Doral, Miami Full time

    Directs the managers of the specific food & beverage service areas to ensure the highest quality standards are met. Assists the Director of Food and Beverage in overseeing food & beverage budgets, controls and marketing programs. ESSENTIAL FUNCTIONS Director, Beverage, Food, Outlet Manager, Assistant, Operations, Restaurant, Hotel

  • Area Director of Business Travel

    Found in: Resume Library US A2 - 6 days ago

    Orlando, Florida, United States Residence Inn Orlando Lake Buena Vista Full time

    Overview: Opportunity: Area Director of Business Travel    Develop and manage business transient (BT) and consortia sales for a cluster of hotels through proactive and reactive sales efforts. As part of the sales team, this is an advanced level position designed to focus on the maintenance of existing corporate and niche market specific accounts and the...

  • Maintenance Technician

    Found in: Resume Library US A2 - 7 days ago

    Miramar Beach, Florida, United States Hotel Effie Sandestin Full time

    Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and...

  • Director of Finance

    Found in: Resume Library US A2 - 1 week ago

    Palm Beach, Florida, United States Tideline Palm Beach Ocean Resort & Spa Full time

    Compensation Type: Yearly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and...

  • Event Technician, Audio Visual

    Found in: Talent US C2 - 2 weeks ago

    Miami Beach, United States Encore Canada Full time

    Position Overview A Technician is responsible for the set up and operation of basic / small-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to an Operations Manager, Operations Director or Director, Event Technology. Key Job Responsibilities  Equipment Operation • Ensures...

  • Security | Assistant Director of Security

    6 days ago

    Miami Beach, United States Fontainebleau Miami Beach Full time

    We are looking for an experienced hands on Assistant Director of Security to joing TEAMBLEAU! You will be responsible for assisting the Director of Security in providing a safe and secure hotel environment for all guests and employees through effecti Security, Director, Assistant, Hospitality

  • Director of Sales

    Found in: Resume Library US A2 - 6 days ago

    Miami, Florida, United States Sunrise Senior Living Full time

    COMMUNITY NAME: Sunrise of Coral Gables Job ID: (phone number removed) JOB OVERVIEW: "Sunrise is the best place that I've ever worked, simply because of the people. We provide quality care in an environment that feels like home. Our focus is doing what’s right for the resident. For me, that’s a big breath of fresh air." - Sunrise Leader   At...

  • Maintenance Technician

    Found in: Careerbuilder One Red US C2 - 6 days ago

    Miramar Beach/Florida/US Hotel Effie Sandestin Full time

    Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...

  • Maintenance Technician

    6 days ago

    Miramar Beach/Florida/US Hotel Effie Sandestin Full time

    Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...

  • Hotel Operations Manager

    6 days ago

    Panama City Beach, Florida, United States MSCL Full time

    Requirements: This position is created to evaluate assigned US based vessels and MSC?s private destination, Ocean Cay MSC Marine Reserve and work closely with VP Operations to enhance guest and crew experience in line with the company procedures and yearly product committee results. This position requires frequent travelling onboard US based vessels and...