Bilingual Customer Service Representative

4 weeks ago


Charlotte, United States Search Solution Group Full time
Job DescriptionJob Description

· Bilingual required (English/Spanish).

Duties/Responsibilities:

· Answers phone calls for the Charlotte Customer Support Department, including call transferring and responding to voicemails.

· Provide exceptional customer service, and technical support to customers through channels of communication such as phone, emails, texting, and social media ensuring customer satisfaction.

· Builds sustainable relationships and trust with customers and provides information about the RMA (Return Merchant Authorization) process, products, and services, bill status, and payments as well as technical support.

· Able to provide accurate instructions over the phone and teach how to use our products to professionals and “Do it yourself” users.

· Enters purchase orders in SAP, verifies customer orders and order changes; ensures fulfillment and product delivery (DN creation in SAP).

· Resolves customer order issues like invoicing, credit memos, returns, repairs, and warranties.

· Works backlog reports and coordinates to expedite orders as needed.

· Maintains current and accurate customer records, and updates account information, as needed.

· Monitor and update open claims daily.

· Prepare PDF documents for scanning, uploading, and downloading.

· Study our line of products to understand uses, benefits, and troubleshooting.

· Performs other related duties as assigned.

Education and Experience:

· High school diploma or GED required.

· 1 - 2 years of customer service and data entry-related work experience required.

· 3-5 years of experience with electrical measuring tools in the automotive industry (Mechanic is a plus).

· Proficient in Microsoft Office Suite, including Excel, Outlook, and Teams.

· Experience with SAP is a plus (entering and processing sales orders)

· Bilingual required (English/Spanish).



  • Port Charlotte, United States Florida One Insurance Full time

    Join our team at Florida One Insurance as a Full Time Bilingual Customer Service Representative! Are you ready to immerse yourself in a fast-paced, dynamic environment where you get to interact with diverse customers on a daily basis? Feel the excitement of being the first point of contact for our valued clients, helping them navigate through their insurance...


  • Port Charlotte, United States Florida One Insurance Full time

    Job DescriptionJob DescriptionJoin our team at Florida One Insurance as a Full Time Bilingual Customer Service Representative! Are you ready to immerse yourself in a fast-paced, dynamic environment where you get to interact with diverse customers on a daily basis? Feel the excitement of being the first point of contact for our valued clients, helping them...


  • Charlotte, United States Healthgram, Inc. Full time

    Healthgram is seeking a dynamic and engaging member to join the team as a Bilingual Customer Service Representative II. This position is our members’ go-to resource for all of their healthcare questions, whether they’re asking about a claim or need help finding a doctor. We consider our Representatives to have the most important job: helping our members...


  • Charlotte, United States TBC Full time

    **Customer Service Representative** **Location:** Charlotte, NC, US, 28273 **Description** Our **Customer Service Representatives** (CSR) are committed to providing outstanding customer service through daily interaction with our customers. Customer Service Representatives are primarily responsible for processing inbound customer requests and soliciting sales...


  • Charlotte, United States TBC Full time

    **Customer Service Representative** **Location:** Charlotte, NC, US, 28273 **Description** Our **Customer Service Representatives** (CSR) are committed to providing outstanding customer service through daily interaction with our customers. Customer Service Representatives are primarily responsible for processing inbound customer requests and soliciting sales...


  • Charlotte, United States Dynamic Office & Accounting Solutions Full time

    Job DescriptionJob DescriptionCustomer Service Representative | North Carolina (various locations) | $15-19/hrFull-Time, Temp-to-HireAre you a people-oriented individual with excellent communication skills? Are you passionate about providing exceptional customer experiences? We are currently seeking enthusiastic Customer Service Representatives to join our...


  • Charlotte, United States Dynamic Office & Accounting Solutions Full time

    Job DescriptionJob DescriptionCustomer Service Representative | North Carolina (various locations) | $15-19/hrFull-Time, Temp-to-HireAre you a people-oriented individual with excellent communication skills? Are you passionate about providing exceptional customer experiences? We are currently seeking enthusiastic Customer Service Representatives to join our...


  • Charlotte, United States Latino Community Credit Union Full time

    The Member Service Representative II (MSR II) provides quality, front line service to members, including account opening, maintenance functions, and providing basic loan information. The MSR II performs a wide range of duties, possesses ample product Member Service, Representative, Bilingual, University, Service, Retail, Banking


  • Charlotte, United States Wil Brooks StateFarm Full time

    Job DescriptionJob DescriptionSuccessful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Service Representative - State Farm Agent Team Member. Insurance experience is not required we will train the person with the right skill set. We seek an energetic professional interested in helping our business...


  • Charlotte, United States Wil Brooks StateFarm Full time

    Job DescriptionJob DescriptionSuccessful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Service Representative - State Farm Agent Team Member. Insurance experience is not required we will train the person with the right skill set. We seek an energetic professional interested in helping our business...


  • Charlotte, United States Activate Healthcare Full time

    ** Patient Service Representative (Bilingual) - Remote** **Job Category****:** Member Services **Requisition Number****:** PATIE002816 Showing 1 location **Job Details** **Description** **JOB OVERVIEW** As the Bilingual Patient Service Agent, you will schedule appointments for patients at Everside Healths health centers and manage the physicians and health...


  • Charlotte, United States Activate Healthcare Full time

    ** Patient Service Representative (Bilingual) - Remote** **Job Category****:** Member Services **Requisition Number****:** PATIE002816 Showing 1 location **Job Details** **Description** **JOB OVERVIEW** As the Bilingual Patient Service Agent, you will schedule appointments for patients at Everside Healths health centers and manage the physicians and health...


  • Charlotte, United States Vantage Concepts Full time

    Job DescriptionJob DescriptionThe consumer comes first within the hospitality industry and that is no exception at Vantage Concepts. Our Customer Service Representatives help the local neighborhoods by offering products and services from our various clientele to increase their brand awareness and community outreach. As a Customer Service Representative, you...


  • Charlotte, United States Vantage Concepts Full time

    The consumer comes first within the hospitality industry and that is no exception at Vantage Concepts. Our Customer Service Representatives help the local neighborhoods by offering products and services from our various clientele to increase their brand awareness and community outreach. As a Customer Service Representative, you will be a part of creating and...


  • Charlotte, United States Vantage Concepts Full time

    Job DescriptionJob DescriptionThe consumer comes first within the hospitality industry and that is no exception at Vantage Concepts. Our Customer Service Representatives help the local neighborhoods by offering products and services from our various clientele to increase their brand awareness and community outreach. As a Customer Service Representative, you...


  • Charlotte, United States Vantage Concepts Full time

    The consumer comes first within the hospitality industry and that is no exception at Vantage Concepts. Our Customer Service Representatives help the local neighborhoods by offering products and services from our various clientele to increase their brand awareness and community outreach. As a Customer Service Representative, you will be a part of creating and...


  • Charlotte, United States Vantage Concepts Full time

    Job DescriptionJob DescriptionThe consumer comes first within the hospitality industry and that is no exception at Vantage Concepts. Our Customer Service Representatives help the local neighborhoods by offering products and services from our various clientele to increase their brand awareness and community outreach. As a Customer Service Representative, you...


  • Charlotte, United States Advantage Solutions Full time

    The ABI Territory Bilingual Business Development Representative is responsible for developing and growing sales volume in their assigned territories through relationship building, and effective fact-based selling and presentations with retail account’s operations personnel at store and market (district/region/etc.) level.REQUIRED Experience working in the...


  • Charlotte, United States Crystal Quick Services Full time

    Job DescriptionJob DescriptionWe are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience...


  • Charlotte, United States DH Pace Full time

    Triage incoming calls from customers that require service/sales. Work with the customer to understand their need and schedule the appropriate service. Promote all products, services, and quote accurate pricing when appropriate. Enter detailed informa Customer Service Representative, Customer Service, Representative, Retail, Skills