Customer Service Representative

2 weeks ago


Charlotte, United States TBC Full time

**Customer Service Representative**

**Location:** Charlotte, NC, US, 28273 **Description**

Our **Customer Service Representatives** (CSR) are committed to providing outstanding customer service through daily interaction with our customers. Customer Service Representatives are primarily responsible for processing inbound customer requests and soliciting sales from current/prospective accounts. They support sales and marketing efforts and partner with the local sales force to grow business.

**Job Responsibilities**

* Professionally interact with customers and potential customers over the phone

* Sells product to customers according to company guidelines and procedures

* Investigates and solves customer issues

* Accurately handles and accounts for all cash and credit transactions including collections

* Responsible for all product transfers

* Follow all safety practices as outlined in the policies and procedures manual

* Other duties as requested or needed

**Qualifications**

* Develop and maintain a thorough knowledge of vendor products, NTW pricing programs, and NTW promotions to provide accurate information to customers

* Experience with Microsoft Office (Word, PowerPoint, Excel and Outlook)

* Customer service orientation and a high level of professional integrity

* Ability to work well under pressure and handle multiple tasks

* Strong telephone, verbal and written communication skills

* Bilingual English and Spanish a plus

* Ability to work a flexible schedule including weekends

* Criminal Background Check and Pre-employment Drug Screen

**Benefits**

* Competitive compensation

* Medical, Dental and Vision coverage

* Company paid short term disability and company subsidized long term disability

* Company paid life insurance

* 401(k) with company match and immediate 100% vesting

* Generous paid vacation and paid time off

* Tuition reimbursement

* Flexible spending account

* Employee assistance program

* Purchasing power program that allows associates with a year of service to make retail purchases for through convenient payroll deduction

* Employee automotive service discounts

* And more

**Job Segment:** Customer Service Representative, Medical, Retail Sales, Customer Service, Healthcare, Retail, Automotive



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