Patient Service Representative

3 weeks ago

Charlotte, United States Activate Healthcare Full time

** Patient Service Representative (Bilingual) - Remote**

**Job Category****:** Member Services **Requisition Number****:** PATIE002816 Showing 1 location **Job Details**

**Description**

**JOB OVERVIEW**

As the Bilingual Patient Service Agent, you will schedule appointments for patients at Everside Healths health centers and manage the physicians and health centers schedules.

**COMPANY OVERVIEW**

Everside Health is a national on-site, near-site and virtual primary care provider on a mission to fix Americas broken healthcare delivery model. We are technology-driven and care-obsessed. With our expanding reach, scale, and expertise, we truly make an impact on a national level by serving more clients and improving the health of more people, all while achieving the goal of reducing the total cost of healthcare for employers and organizations. Thats why we exist and our relentless focus through care delivery access, technology, transparency, and relationships drives us every day.

**OUR PATIENT SERVICE AGENTS ENJOY SPECIALISTS ENJOY:**

* Monday Friday schedule with flexibility to work weekend/evening shift, based on business needs

* $21 - $24 / hour

* Excellent benefits including medical, dental, vision and 401k savings plan

* Company paid holidays

* Company provided PTO

* Company provided laptop & work equipment

**ESSENTIAL DUTIES & RESPONSIBILITIES**

* Schedules, coordinates, and reschedules patient appointments per scheduling protocols/guidelines for each clinic along with making outbound patient appointment reminders

* Reviews, updates and confirms appointment information including date, time, location, provider name, reason for visit with caller

* Informs callers of necessary items to bring to appointment (including identification card, insurance card, medications, office visit fee, etc.).

* Informs callers of appointment expectations and guidelines to include cancellation/no-show policy, prompt arrival

* Respond to routine questions regarding direction, appointment times and program information

* Completes new patient registration process along with updating and maintaining patient demographic information

* Answer department and patients emails and voicemails in a timely and efficient manner

* Manage physicians and clinic staff schedules in the EMR

* Communicates professionally with physicians, office staff, co-workers and patients, providing excellent customer service and works collaboratively with a variety of individuals and departments

* Ability to multi-task, work independently and concentrate in a vibrant environment

* Demonstrated efficiency and problem-solving skills in resolving patient concerns

* Functions as a liaison for the patients and the clinic staff

* Maintains performance expectations such as: Average Calls Answered, Average Talk Time, and other performance metric requirements.

* Performs other duties as assigned by manager or as required

**MINIMUM QUALIFICATIONS**

* Must hold a high school diploma or its equivalent. Advanced certificate or college degree is a plus

* Bilingual (Spanish/English). Ability to read, analyze, and interpret common medical and legal documents.

* Experience working with multiple phone lines, Minimum of three years working within a high-volume medical call center, or front desk within the medical field

* Strong background in Customer service, EMR systems, schedule management and medical terminology

* Clear, professional, friendly and articulate phone voice

* Requires excellent organizational, problem solving and critical thinking skills

* Ability to effectively present information, respond to questions and professionally interact with patients, managers and co-workers in a variety of settings and audiences using excellent oral, written, and interpersonal communication skills

* Ability to work autonomously, with a high level of accuracy, detail and speed in a fast/rapidly changing environment, while managing multiple priorities and information in a professional and courteous manner

* Proficient in Microsoft Office products, including Outlook, Word, Excel and PowerPoint

* Abides by and promotes HIPPA compliance and maintains highest standards of confidentiality.

* Ability to sit at desk for long periods of time in remote work location each normal work day

* Ability to communicate clearly and work effectively by telephone

**Qualifications**

**Skills**

**Behaviors**

**:**

**Motivations**

**:**

**Education**

**Experience**

**Licenses & Certifications**

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