Customer Service Representative

4 days ago


Charlotte, United States Corps Team Full time

Our client, a leading global manufacturing firm, is seeking an experienced Customer Service Representative for a fantastic opportunity to join their team for a full-time, direct hire opportunity with benefits. This role is located in south Charlotte near the Ballantyne area and will work a blended role of onsite/remote.

What youll do:

  • Answer all incoming telephone calls and return calls within four (4) hours, if away from desk.
  • Recommend appropriate products for customer applications. Interface internally to determine product applications to meet customer requirements and specifications.
  • Resolve customer technical and specification issues.
  • Review product cost, delivery and technical inputs from AG team in preparation of quotes for customers.
  • Develop and provide to customers and representatives price, delivery and technical information to meet their requirements while complying with company policies.
  • Review incoming orders for accuracy of price, part number, quantity and contractual obligations.
  • Coordinate with the Logistics Department to expedite deliveries and inquiries.
  • Provide input to the Companys central quotation system and necessary follow-up to maximize capture rates and pricing consistency.
  • Maintain sales data on assigned territories or markets as well as administer a follow-up system for open technical, commercial and qualification samples.
  • Manage customer contracts and annual agreements by reporting monthly to ensure customer requirements are met.
  • Adhere to all regulations and guidelines contained in the Global Management System.

Essential requirements of skills and experience:

Education:

  • Bachelor/Associates Degree in Business or related discipline, preferred.

Experience:

  • Two+ years sales or customer service experience, preferably in manufacturing.

Skills:

  • Fluency in Microsoft Office Suite Word, Outlook, Excel.
  • SAP experience.
  • Excellent phone skills and Email etiquette.
  • Solid communications skills, both verbal and written and being able to follow up within deadlines.
  • Bilingual preferred but not mandatory.

Personal Qualifications:

  • Excellent organizational skills with attention to detail.
  • Work well individually and collaboratively with a team.
  • Ability to multi-task.
  • Results driven and effective in creating a productive and positive team environment.
  • Self-starter and ambitious.

Salary: $55-58k, plus bonus eligibility.



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