Sales Support Representative

2 months ago

Branchburg Township, United States Schutz Container Systems, Inc. Full time
Job DescriptionJob Description

Schutz Container System is a Global Packaging System company; currently searching for a Sales Support Representative for our Corporate office located in Branchburg, NJ

Sales Support Representative ( Manufacturing Industry - Onsite Role)

The primary purpose of the Sales Support Representative is to support the Sales team for Schuetz organization by providing maintenance of contract and pricing activities. This shall include, but not be limited to: internal sales reports, back-up for Sales Support Analyst, pricing maintenance and rebate review, and other functions related to supporting transactional flow and customer communication as determined by the business unit.

Primary Responsibilities:

  • Facilitate the transactional set up and flow for our customer web portal access, administration and invoice entry, including root cause identification and corrective action for discrepancies.
  • Support several sales resources by generating customer reports, including pricing, open orders, and sales history.
  • Update monthly and quarterly price escalators/de-escalators reports for raw material cost fluctuations based on market fluctuations.
  • Maintain accurate customer master data and pricing profiles in ERP and CRM, including updates to open orders.
  • Entry of sales planning / forecasting updates into ERP as requested.
  • Periodic validation of active rebate accruals for accuracy.
  • Provide general account management services and support.
  • Handle routine communication and maintain professional relationships with customers and channel partners and providing general account management services and support.
  • Participate in special projects to improve operations, increase customer satisfaction, and contribute to profitability.
  • Perform related job duties as assigned.

 

Basic Qualifications:

  • Experience in an area of business sales and/or customer service.
  • Experience in an area of direct customer contact, customer relationship management, or related policies, procedures and processes.
  • Ability to communicate professionally and succinctly via e-mail, on the phone or in person.
  • Team and interpersonal skills to listen to feedback, identify solutions, and drive resolution.
  • Basic analytical skills to create and interpret reports.
  • Intermediate knowledge of Excel.
  • Ability to prioritize effectively and shift focus quickly.
  • Attention to detail and accuracy.
  • Strong client-service orientation, ability to work well with individuals at all levels of the organization.
  • Good attendance and strong work ethic, including punctuality and available to work overtime as needed.

Preferred Qualification:

  • Proficiency in SAP ERP, SAP S/4 HANA and Microsoft CRM preferred.

 

Company DescriptionSchuetz Container Systems is a world-class leader in the manufacturing of industrial containers across multiple business lines. In addition, our sister company, Cardinal Container Systems, reconditions industrial packaging for use in a wide range of commercial applications. A vital part of this process involves the collection and return of used containers that can be reconditioned in our state of the art factories and reused by our diverse customer base.Company DescriptionSchuetz Container Systems is a world-class leader in the manufacturing of industrial containers across multiple business lines. In addition, our sister company, Cardinal Container Systems, reconditions industrial packaging for use in a wide range of commercial applications. A vital part of this process involves the collection and return of used containers that can be reconditioned in our state of the art factories and reused by our diverse customer base.

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