End User Support Engineer

4 weeks ago

Sacramento, United States Mikula IT Consulting Full time
Job DescriptionJob Description

Company Overview:


MITC is not just a Managed Services Provider  – we're a small team of passionate tech enthusiasts who believe in creating a work environment that's both professional and relaxed. We have a strong focus on client satisfaction via standard processes and procedures approach and our clients have been with us for many years. With a diverse client base of fantastic companies, we offer an opportunity to work with a variety of technologies and challenges in the ever-evolving IT landscape.

 

Position Summary:


We're looking for a skilled Support Engineer who thrives in supporting small sized businesses in the Sacramento area. You'll play a crucial role in managing and resolving a wide range of technical issues, while also contributing to our vCIO SAAS application support team. This is a versatile role that combines technical know-how with outstanding interpersonal skills.

 

Key Responsibilities:

·        Provide end-user support (Windows 10/11, Outlook, Office 365, networking issues, etc., account and equipment set up for new and current users).

·        Ability to learn and provide basic support to ~100 different line of business applications our clients run their business (accounting software, user management apps, construction software and more)

·        Administer Windows Server (user accounts, AD/GP, DNS, DHCP, network shares)

·        Manage backup/recovery processes

·        Handle end user networking issue (VPN, DHCP, WiFi, etc)

·        Ensure security best practices are followed (Phishing test, high level managing of MS Defender for Business, MFA, etc)

·        Administer Office 365 (Exchange Online, Teams, SharePoint)

·        Manage Azure virtual machines (patching, reboot, etc)

·        Big plus if you have experience working at MSP , and have worked with Datto RMM, Datto BCDR, Quest Rapid Recovery solutions.

·        Support our vCIO/QBR platform (user set up, password and MFA resets and more)

 

Requirements:

·        5+ years of relevant experience

·        Fluent in English

·        Strong desire to learn and innovate

·        Located in the greater Sacramento area for occasional on-site client visits

·        Able to lift/shift IT equipment (PCs, monitors, switches as well as larger UPSs, servers, etc – with some assistance, this is rare but can happen)

·        Relevant certifications (a plus but not mandatory)

·        This is a full time position, work hours are 8am-5pm, and rare after hours and very rare weekend emergency or project support

·        Must have reliable means of transportation to get to clients sites when work cannot be performed remotely.

 

Why Join Us?

·        Flexible Work Arrangements: Enjoy the flexibility of working from home, with a 40-hour week contract or W2 position.

·        Professional Growth: We invest in your growth with paid technical training and opportunities to work with a variety of business applications and cloud systems.

·        Health Benefits Contribution: We care about your wellbeing and contribute to your health benefits.

·        Communication Support: We help with your cell phone bills.

·        Engaging Work Culture: Be part of a team where your ideas matter, and your work impacts the success of our clients.

·        Equipment: We provide a laptop and dual monitors.

 

How to Apply:


Ready to take the next step in your career? Send your resume, general availability, and hourly rate expectations to jobs@mikulaitconsulting.com.

 

We can't wait to hear from you and explore how you can make a difference in our team

 

Company DescriptionWe have been in business since 2016 and have variety of small business clients in the greater Sacramento area as well as nationally. We offer training and a opportunity to learn new technologies.Company DescriptionWe have been in business since 2016 and have variety of small business clients in the greater Sacramento area as well as nationally. We offer training and a opportunity to learn new technologies.

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